Emil Martinez

Key Qualifications & Responsibilities

• Lead a team of 50+ highly motivated associates ensuring high levels of client & customer satisfaction.
• Used tools provided by Towne Park such as Towne Vision, Towne Link, Forecast & RSS to drive business metrics for forecasting, productivity, claims, customer service, and turnover.
• Increased client satisfaction by building strong relationships within Northwell Health system and becoming key member of their leadership team. As well as addressing needs promptly and providing innovative solutions.
• As District Finance Champion, Assisted Managers with in district on achieving financial commitments and ensuring collection of Invoices. With focus on our Northwell Health locations.

Key Achievements

• Drove Internal Revenue $105,384 over our budgeted goal at my location. As well as assisted district as Finance Champion to generate $954,190 over budgeted goal in first 2 quarters of 2024.
• Was recognized as leader of quarter in Eastern Region of Towne Park by our Senior Vice President.
• Achieved 10/10 in our most recent client survey.
• Drove team of 50+ associates to over 300 days claims free all while moving 169,090 vehicles and maintaining a guest satisfaction score 9.68/10.
• Mobilizing Leaders Graduate
• 1 of 15 mangers in company recognized as a STAR and selected to be apart of Next Level Leadership Program by our VP of Talent Strategy and Performance.