Emil Sabu
Mineola
Summary
Final-year Computer Science student at SUNY Old Westbury with practical experience in IT support, system administration, and full-stack development. Proficient in diagnosing and resolving hardware, software, and network issues across both on-premises and cloud environments, including Microsoft 365 and Azure. Adept at building internal tools and client-facing applications that enhance operational efficiency—such as automated messaging systems, analytics dashboards, and responsive web platforms. Strong foundation in technical support, client service, and cross-functional collaboration, with a proven ability to prioritize tasks, communicate solutions clearly, and deliver high-impact results. Eager to contribute technical expertise, initiative, and a customer-focused approach to a forward-thinking IT services team.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Box Office Supervisor
Long Island Children's Museum
08.2021 - Current
- Led daily operations for 200+ visitors, improving ticketing efficiency by 15%
- Collaborated with management to resolve operational challenges, increasing team efficiency by 20%
- Trained staff in Altru software, resulting in a 20% increase in membership sales
- Managed a team of 5, ensuring seamless ticketing and visitor satisfaction
IT Intern
Long Island Children's Museum
06.2023 - 08.2023
- Provided technical support for 50+ PCs and server infrastructure, reducing downtime by 30%
- Implemented AI-driven automation, cutting IT support requests by 10%
- Upgraded outdated systems, improving network performance by 25%
Intern
Cisco
01.2019 - 01.2020
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
- Participated in workshops and presentations related to projects to gain knowledge.
- Explored new technologies and approaches to streamline processes.
Education
Computer Science -
State University of New York College At Old Westbury
12.2025
Skills
- Technical Support & Troubleshooting
- Microsoft 365 & Azure Administration
- Windows & Network Configuration
- End-User Support & Client Communication
- Cloud & On-Premises System Management
- IT Operations & Help Desk Support
- Application Deployment & Maintenance
- Team Leadership & Staff Training
- Ticketing Systems & Service Request Management
- Web & Software Development (Python, Java)
- Network Infrastructure & Diagnostics
- Documentation & Workflow Optimization
- Microsoft Office Suite (Excel, Word, Outlook)
- Multilingual Communication (English, Hindi, Malayalam, Tamil)
- Strong Organizational & Time Management Skills
Certification
Google Build Wireframes and Low-Fidelity Prototypes Certificate
Google Create High-Fidelity Designs and Prototypes in figma Certificate
Languages
English
Native or Bilingual
Malayalam
Native or Bilingual
Hindi
Limited Working
tamil
Limited Working
Timeline
IT Intern
Long Island Children's Museum
06.2023 - 08.2023
Box Office Supervisor
Long Island Children's Museum
08.2021 - Current
Intern
Cisco
01.2019 - 01.2020
Computer Science -
State University of New York College At Old Westbury
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