Emil Sabu
Mineola,NY
Summary
Motivated and tech-savvy Computer Science student at SUNY Old Westbury with a strong foundation in AI, IT support, and software development. Experienced IT Specialist with a background in telecommunications, retail, and customer service, known for solving complex technical problems and delivering Tier 2 and 3 support with clarity and patience. Proven ability to streamline operations, automate workflows, and lead impactful projects that blend technical expertise with real-world solutions. Skilled manager and team leader with a results-driven mindset, strong planning and organizational abilities, and a passion for mentoring others. Eager to contribute to a dynamic team where innovation, efficiency, and growth are valued.
Overview
6
6
years of professional experience
Work History
Box Office Supervisor
Long Island Children's Museum
08.2021 - Current
- Led daily operations for 200+ visitors, improving ticketing efficiency by 15%
- Collaborated with management to resolve operational challenges, increasing team efficiency by 20%
- Trained staff in Altru software, resulting in a 20% increase in membership sales
- Managed a team of 5, ensuring seamless ticketing and visitor satisfaction
IT Intern
Long Island Children's Museum
06.2023 - 03.2025
- Provided technical support for 50+ PCs and server infrastructure, reducing downtime by 30%
- Implemented AI-driven automation, cutting IT support requests by 10%
- Upgraded outdated systems, improving network performance by 25%
Intern
Cisco
01.2019 - 01.2020
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
- Participated in workshops and presentations related to projects to gain knowledge.
- Explored new technologies and approaches to streamline processes.
Education
Computer Science -
State University of New York College At Old Westbury
Old Westbury, NY12.2025
Skills
- Python
- Java
- HTML
- CSS
- Application Support
- IT Support
- Customer service
- Leadership
- Multilingual
- English
- Microsoft excel
- Microsoft word
- Staff supervision
- Marketing and promotion
- Strong organizational skills
- Event scheduling
- Dependability
- Information systems
- Team collaboration
- Networks
Languages
English
Full Professional
Hindi
Full Professional
Malayalam
Native or Bilingual
Tamil
Native or Bilingual
Timeline
IT Intern
Long Island Children's Museum
06.2023 - 03.2025
Box Office Supervisor
Long Island Children's Museum
08.2021 - Current
Intern
Cisco
01.2019 - 01.2020
Computer Science -
State University of New York College At Old Westbury
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