Summary
Overview
Work History
Education
Skills
Timeline
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Emile Dominique

Houma,LA

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

19
19
years of professional experience

Work History

Customer Service Representative

Concentrix
Newark, CA
02.2022 - 09.2024
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Cashier

Walmart
Baton Rouge, LA
07.2014 - 01.2022
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.

Call Center Representative

Convergys
Baton Rouge, LA
02.2006 - 10.2013
  • Developed effective working relationships with team members across multiple departments.
  • Attended regular training sessions on updates and changes within the industry or organization.
  • Participated in daily huddles with team members in order to discuss common goals and objectives.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Provided accurate information regarding products and services while upselling additional products when appropriate.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.

Call Center Representative

Convergys
Baton Rouge, LA
02.2006 - 07.2009

Education

High School Diploma -

West Jefferson High School
Harvey, LA
05-1993

Skills

  • Call Management
  • Inbound and Outbound Calling
  • Product Knowledge
  • Data Entry
  • Paperwork Processing
  • Product Education
  • Prioritization
  • Complaint Handling
  • Dispute Resolution
  • Shipping and receiving understanding
  • Professional telephone demeanor
  • Problem Resolution
  • De-Escalation Techniques
  • Microsoft Excel
  • Payment Processing
  • Multi-Task Management
  • Positive and professional
  • Proofreading
  • Critical Thinking
  • Computer Proficiency
  • Customer Relations
  • Call Center Operations
  • Typing proficiency

Timeline

Customer Service Representative

Concentrix
02.2022 - 09.2024

Cashier

Walmart
07.2014 - 01.2022

Call Center Representative

Convergys
02.2006 - 10.2013

Call Center Representative

Convergys
02.2006 - 07.2009

High School Diploma -

West Jefferson High School

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Emile Dominique