At Acorn Health, I spearheaded clinical workflow optimization and nurtured a culture of continuous improvement, boosting patient satisfaction scores significantly. My blend of expertise in HIPAA compliance and exceptional leadership, coupled with a knack for fostering teamwork, propelled operational efficiency and staff development.
● Create personalized schedules for clients and their families based upon recommended clinical hours. (Responsible for 500+ hours)
● Work directly with Clinical Directors and BCBA’s to effectively create treatment teams for clients.
● Drive weekly meetings with Clinical Directors to review weekly schedules, new clients, and new technicians.
● Keep client labels accurate based upon number of hours clients are receiving.
● Responsible for creating technician schedules using Microsoft Excel.
● Responsible for daily communication via Microsoft Outlook, Microsoft Teams, and Zoom with families and technicians for late arrivals, cancellations, etc.
● Responsible for responding to all families within 2 hours
● Tasked with reporting to the Clinical Directors and Regional Director of Operations for staff needs to fulfill client hours.
● Assist newly hired technicians with reporting call-offs, late arrivals, and time-off requests while adhering to Acorn Health policies and procedures.
CPR and First Aid Certification
RBT Certification
CPR and First Aid Certification
RBT Certification