Emilee Banker
Oconto,Wi
Summary
Proven to enhance customer satisfaction through efficient service and strong multitasking, as demonstrated at Thompson's County Market. Skilled in team collaboration and complaint resolution, I maintain cleanliness and uphold service standards under pressure. My experience includes training employees and reducing food waste, showcasing my ability to lead and improve workplace efficiency. Motivated waitress with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
4
4
years of professional experience
Work History
Waitress
Irish Greens Golf Course
05.2023 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Answered customers' questions, recommended items, and recorded order information.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Deli Worker
Thompson's County Market
07.2022 - 04.2024
- Increased customer satisfaction by providing efficient and friendly service at the deli counter.
- Promoted a positive work environment through effective communication and collaboration with colleagues.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Listened carefully to customer instructions and prepared orders according to those preferences.
Deli Worker
Dons Quality Market
06.2020 - 07.2022
- Increased customer satisfaction by providing efficient and friendly service at the deli counter.
- Promoted a positive work environment through effective communication and collaboration with colleagues.
- Reduced food waste by monitoring product freshness and rotating stock effectively.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Exhibited strong multitasking skills by simultaneously assisting multiple customers while maintaining a clean workstation.
- Assisted customers in selecting deli products, offering suggestions for meal planning and preparation.
- Trained new employees on deli operations, policies, and procedures, contributing to a more efficient workforce.
- Listened carefully to customer instructions and prepared orders according to those preferences.
Education
High School Diploma -
Oconto High School
Oconto, WI01.2024
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Memory retention
- Complaint resolution
- Cleanliness
- Handling Complaints
Timeline
Waitress
Irish Greens Golf Course
05.2023 - Current
Deli Worker
Thompson's County Market
07.2022 - 04.2024
Deli Worker
Dons Quality Market
06.2020 - 07.2022
High School Diploma -
Oconto High School
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