Emilee Bishop
East Haven,CT
Summary
Empathetic and service-oriented professional with diverse experience as a waitress, lifeguard, and office coordinator. Driven by a strong purpose to help others and spread joy, I bring excellent communication skills, a positive attitude, and a genuine passion for enhancing the experiences of those I serve.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Office Coordinator
Utopia Home Care Inc.
10.2022 - Current
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
- Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
Restaurant Waitress
Streets Smokehouse Boathouse
08.2023 - 10.2024
- Balanced multiple responsibilities simultaneously, managing order-taking, drink refills, and general guest inquiries effectively.
- Adhered to strict hygiene standards when handling food items and setting tables according to restaurant guidelines.
- Accurately recorded orders and relayed dietary restrictions to the kitchen staff, ensuring customer satisfaction.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Contributed to positive online reviews by consistently providing exceptional service to each guest.
Restaurant Hostess
John And Marias Pizzaria
02.2022 - 10.2022
- Answered customer questions about hours, seating and menu information
- Supported servers, food runners and bussers with keeping dining area ready for every guest
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times
- Collected information from arriving customers to seat groups or place them on waitlist
Lifeguard
Town Beach Of East Haven Connecticut
05.2020 - 08.2022
- Monitored safety of guests in and around swimming pool
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly
- Attentively monitored swimmers to identify distress
Restaurant Waitress
Moxy Diner
08.2019 - 08.2020
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers
- Sat and served customers
Education
Associate of Science - Health Sciences
Albertus Magnus College
New Haven, CTBachelor of Science - Nursing
Southern Connecticut State University
New Haven, CT05-2026
High School Diploma -
East Haven High School
New Haven, CT06-2022
Skills
- Calm and Professional Under Pressure
- Building Customer Trust and Loyalty
- Issue and Complaint Resolution
- Optimistic
- Empathetic
- Understanding Customer Needs
- Upbeat and Positive Personality
- Answering Customer Questions
- Special Requests and Substitutions
- Menu Memorization and Presentation
- Warm and Friendly
- Natural Leadership
Certification
First Aid/CPR Certified
Timeline
Restaurant Waitress
Streets Smokehouse Boathouse
08.2023 - 10.2024
Office Coordinator
Utopia Home Care Inc.
10.2022 - Current
Restaurant Hostess
John And Marias Pizzaria
02.2022 - 10.2022
Lifeguard
Town Beach Of East Haven Connecticut
05.2020 - 08.2022
Restaurant Waitress
Moxy Diner
08.2019 - 08.2020
First Aid/CPR Certified
Associate of Science - Health Sciences
Albertus Magnus College
Bachelor of Science - Nursing
Southern Connecticut State University
High School Diploma -
East Haven High School
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