SHELIA HOLDEN
Tallahassee,FL
Summary
Conscientious Healthcare professional offering 10 years of experience in Acute Hospital like settings. Competent in therapeutic phlebotomy functions; medical assistant related tasks, organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills.
Qualified Office Coordinator with proven ability to streamline office operations and improve efficiency. Successfully managed scheduling, communications, and administrative tasks to support organizational goals. Demonstrated proficiency in multitasking and problem-solving in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Office Coordinator
A.E Deeb M.D,P.A
Tallahassee
09.2024 - Current
- Coordinated office operations to enhance workflow efficiency and improve patient scheduling.
- Developed and maintained accurate filing systems for patient records and administrative documents.
- Managed communication with patients, ensuring prompt responses to inquiries and appointment confirmations.
- Streamlined supply inventory processes, reducing waste and optimizing resource allocation.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
- Coordinated surgical schedules to optimize operating room usage and enhance patient flow.
- Collaborated with surgeons to prioritize cases based on urgency and resource availability.
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
Medical Technologist
Quest Diagnostics
Tallahassee, FL
11.2021 - Current
- Assist in streamlining specimen processing workflow to increase efficiency and reduce wait times for patients.
- Improve patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Maintain high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Support quality assurance efforts by diligently documenting all relevant information during collection process, ensuring accurate test results for patients and providers alike.
- Participate in cross-training initiatives, bolstering overall skill set of team and promote collaborative work environment.
Supervisor
Auto Zone Auto Parts
Tallahassee, FL
06.2022 - 01.2023
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maintained customer satisfaction.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Medical Assistant/Phlebotomist - Infectious Disease Clinic
Independent Medical Group
Lake City, FL
04.2015 - 10.2020
- Enhanced patient satisfaction by efficiently managing front desk and back-office operations while addressing patient concerns in timely manner.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Validated blood and specimen collection procedures, orders, and physicians’ discrepancies between order and nursing station logs.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Established and maintained positive working relationships with patients, families and providers alike.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
Certified Nursing Assistant
Private Care Duty
Tallahassee, FL
04.2014 - 04.2015
- Traveled to client homes to complete healthcare services and promote continuity of care.
- Assisted client with dressing grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Monitored changes in client’s conditions to report concerns to family.
Certified Nursing Assistant
Harbor Chase Memory Care
Tallahassee, FL
06.2013 - 04.2014
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Reported unusual or urgent circumstances in patients’ condition or environment immediately to nurse supervisor.
Education
Certificate - Certified Nursing Assistant
Lively Technical Center
Tallahassee, FLAssociate of Science - Medical Assistant
Keiser University
Tallahassee, FL01.2016
Associate of Arts - undefined
Tallahassee Community College
Tallahassee, FL01.2013
High School Diploma - undefined
James S. Rickards High School
Tallahassee, FL01.2011
Skills
- Calm and Professional Under Pressure
- Direct and Indirect Patient-Focused Care
- Specimen Collection and Analysis
- Organization and Time management
- Excellent Attention to Detail
- Charting and Clinical documentation
- Emotional and Social Support
- Vital Signs Collection
- Written and Verbal Communication
- Therapeutic Phlebotomy
- Acute Care Expertise
- Bookkeeping
- Mail handling
- Inventory coordination
- File organization
- Scheduling
- Administrative support
- Office administration
- Obtaining authorizations
- Educating patients
- Insurance verification
- Checking in patients
- Facility coordinating
- Software familiarity
- EMR updating
- Updating charts
- Payment collection
- Verifying insurance
- Pre-authorization management
- Copay collecting
Timeline
Office Coordinator
A.E Deeb M.D,P.A
09.2024 - Current
Supervisor
Auto Zone Auto Parts
06.2022 - 01.2023
Medical Technologist
Quest Diagnostics
11.2021 - Current
Medical Assistant/Phlebotomist - Infectious Disease Clinic
Independent Medical Group
04.2015 - 10.2020
Certified Nursing Assistant
Private Care Duty
04.2014 - 04.2015
Certified Nursing Assistant
Harbor Chase Memory Care
06.2013 - 04.2014
Certificate - Certified Nursing Assistant
Lively Technical Center
Associate of Science - Medical Assistant
Keiser University
Associate of Arts - undefined
Tallahassee Community College
High School Diploma - undefined
James S. Rickards High School