Summary
Overview
Work History
Education
Skills
References
Timeline
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Emilee Gallivan

Irving,NY

Summary

Motivated and passionate professional offering a degree in Psychology. Adds value to any organization in need of great collaboration, interpersonal and logical reasoning skills. Determained to meet company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

5
5
years of professional experience

Work History

Crisis Counselor

Chautauqua Opportunities
Dunkirk, NY
10.2023 - Current
  • Conducted assessments to determine the appropriate level of care for clients in crisis.
  • Provided emotional support and guidance to individuals dealing with a variety of life issues, including grief, depression, anxiety, substance abuse, trauma and relationship conflicts.
  • Developed individualized treatment plans based on client needs and goals.
  • Maintained accurate records of all client interactions using Captain
  • Assisted clients in identifying resources available within the community such as housing assistance or employment opportunities.
  • Collaborated with other mental health professionals to coordinate care for clients in need of additional services.
  • Provided referrals to external providers when necessary for further evaluation or treatment.
  • Offered counseling and stabilization support to reintroduce calm in crisis situations.

General Manager/Bookkeeper

Hanford Country Market
Irving , NY
02.2021 - 12.2023
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Developed marketing strategies designed to increase brand awareness within target markets.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
  • Trained employees on duties, policies and procedures.
  • Created schedules and monitored payroll to remain within budget.
  • Tracked monthly sales to generate reports for business development planning.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Execute extensive opening, closing, and shift change responsibilities to maintain functional standards each day.

District Manager

The Buffalo News
Buffalo, NY
05.2019 - 01.2021
  • Supervise independent delivery contractors and help ensure punctual and accurate delivery of the Buffalo News.
  • Streamlined delivery procedures by arranging loads, revising routes and staying informed with customer specifications.
  • Listened and resolved customer’s complaints regarding products or services.
  • Reviewed routes and expected delivery time frames to estimate appropriate order of deliveries and foresee potential delays.
  • Cultivated positive rapport with associates and team leadership.
  • Resolved customer complaints regarding sales and service.

Education

Bachelor of Science - Psychology

Eastern New Mexico University
Portales, NM
05-2022

Master of Science - Mental Health Counseling

University of The Southwest
Hobbs, NM

Skills

  • Proficient In Microsoft, Excell, SPSS software, Minitab and Captain
  • Reflective Listening
  • De-Escalation Techniques
  • Staff Supervision
  • Vendor Sourcing
  • Customer Relationship Management
  • Customer Retention
  • Schedule Management
  • Business Development
  • Distribution Management
  • Administration and Management
  • Analytical skills
  • Leadership experience
  • Managing operations and efficiency
  • Empathy
  • Resource Navigation
  • Interpersonal Communication

References

References available upon request.

Timeline

Crisis Counselor

Chautauqua Opportunities
10.2023 - Current

General Manager/Bookkeeper

Hanford Country Market
02.2021 - 12.2023

District Manager

The Buffalo News
05.2019 - 01.2021

Bachelor of Science - Psychology

Eastern New Mexico University

Master of Science - Mental Health Counseling

University of The Southwest

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Emilee Gallivan