Mary-Kathryn Ward

• Performed risk assessments and developed individualized safety plans while managing high-volume calls for 988 Suicide & Crisis Lifeline.
  Demonstrated emotional intelligence in coordinating crisis referrals and resources for callers.
  Supervised new counselors, providing mentorship and maintaining quality assurance standards.
  Strengthened case documentation and decision-making skills critical for HR and employee relations.

• Led English language instruction for first and fifth grade classrooms in diverse environments.
  Developed lesson plans and facilitated activities, tailoring strategies to individual learning preferences.
  Demonstrated cross-cultural awareness and effective communication skills applicable to global HR or L&D roles.

Promoted safety and engagement for children ages four months to seven years through effective classroom facilitation.
Engaged in daily communication with parents and staff, honing critical HR support empathy skills.
Created interactive learning experiences tailored to diverse developmental needs.

• Streamlined patient intake process and onboarding experience for improved efficiency.
  Participated in clinical team meetings, tracking patient progress and managing sensitive documentation.
  Collaborated with therapists, social workers, and administrative staff to support multidisciplinary teams.

• Completed 35 hours of intensive crisis counselor training to enhance skills in conflict resolution.
  De-escalated emotionally charged conversations through effective written communication, ensuring client confidentiality.
  Applied problem-solving techniques and virtual rapport-building strategies in remote environments.