Enilda Betances
Poughkeepsie,NY
Summary
Dedicated professional with strong background in providing evidence-based counseling services to individuals, couples and families. Skilled in developing treatment plans, conducting assessments and documenting progress. Committed to advocating for mental health and well-being of clients.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Crisis Counselor
Mental Health Of America
06.2021 - 06.2023
- Used skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns.
- Evaluated risk to client or others by gathering information and conducting assessments.
- Built safety plans to lower risk of crisis and intervened in specific manners outlined by procedures.
- Conversed with individuals in crisis which called or texted hotline for assistance.
- Documented risk to each client and context of concerns.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Supported individuals dealing with mental health and emotional issues.
Health Insurance Specialist
Cigna
08.2019 - 05.2021
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Contacted insurance companies to discuss and resolve unpaid claims and incorrectly paid claims.
- Educated clients about health insurance coverage options, benefits and costs.
Human Resources Coordinator
Johnson & Johnson
10.2017 - 07.2019
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Maintained human resources information system and kept employee files up to date and accurate.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Reviewed human resources paperwork for accuracy and completeness.
- Handled employee inquiries and complaints regarding policy and benefits issues.
- Conducted new employee onboarding and provided ongoing orientation training.
- Supported employee relations, cultivating retention with welcoming and inclusive work culture.
Digital Marketing Specialist
Metro Plus Health Plan
05.2015 - 10.2017
- Developed digital marketing strategies by creating and implementing plans to reach and engage target audiences.
- Created reports on digital marketing efforts using analytics tools to track and measure digital marketing success for management.
- Managed digital projects from initial concept through final implementation and live monitoring.
- Created social media content with innovative brand messaging to support new product launches.
- Created and deployed social media content, engaged with target audiences and boosted reach with strategic ad placements.
- Created Pay-Per-Click campaigns to drive targeted traffic to company website.
Education
B.A. - Psychology, Human Services
University of Bridgeport
Skills
- Behavioral Skills Development
- Quality Assurance
- Staff Meetings
- Documentation Skills
- Behavioral Interviewing
- Microsoft Office Suite
- Competitor Review
- Link Building
- SEO Strategy Development
- Training Programs
- Email Campaigns
- Accounts Payable and Accounts Receivable
Certification
Recovery Coach Certification
Motivational Interviewing Training
Human Trafficking and Domestic Violence Training
Languages
Spanish
Timeline
Crisis Counselor
Mental Health Of America
06.2021 - 06.2023
Health Insurance Specialist
Cigna
08.2019 - 05.2021
Human Resources Coordinator
Johnson & Johnson
10.2017 - 07.2019
Digital Marketing Specialist
Metro Plus Health Plan
05.2015 - 10.2017
B.A. - Psychology, Human Services
University of Bridgeport
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