EMILEE GARRETT
Tuttle
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Professional with strong background in customer service, equipped to deliver outstanding support and solutions. Adept at navigating complex inquiries, ensuring client satisfaction, and maintaining compliance with industry standards. Strong focus on teamwork, adaptability, and achieving results. Skilled in communication, problem-solving, and relationship building.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Licensed Customer Service Representative
Clint Fernandez - Allstate
02.2024 - Current
- Improved customer satisfaction by efficiently addressing and resolving issues in a timely manner.
- Assisted in the development of new processes to streamline workflows and increase overall efficiency within the department.
- Provided comprehensive support to customers by thoroughly explaining product features, benefits, and usage guidelines.
- Established rapport with diverse clientele through genuine interest in their needs, empathetic understanding of their situation, and candid communication style.
Licensed Customer Service Representative
Mark Burton’s State Farm Office
01.2023 - 02.2024
- Improved customer satisfaction by efficiently addressing and resolving issues in a timely manner.
- Assisted in the development of new processes to streamline workflows and increase overall efficiency within the department.
Office Secretary
Custom Plumbing by Chris
05.2023 - 11.2023
- I took this job soon after graduating high school as our graduation date was pushed due to covid
- My duties included filing, billing, customer service and more
Office Assistant
Mark’s Backhoe Service
09.2022 - 05.2023
- This was my first job which was short term
- I worked here for extra income while I finished my senior year of high school
- I oversaw billing and payroll
Education
Tuttle Schools
Epic Charter Schools
01.2021
Skills
- Computer Knowledge
- Multitasking
- Time Management
- Customer Service
- Problem Solving
- Typing
- Claims handling
- Insurance regulations
- Client education
- Compliance monitoring
Hobbies and Interests
Watching Sports, Reading, Listening to Podcasts, Family Time
Certification
- Licensed Insurance Producer - Oklahoma Department of Insurance.
Timeline
Licensed Customer Service Representative
Clint Fernandez - Allstate
02.2024 - Current
Office Secretary
Custom Plumbing by Chris
05.2023 - 11.2023
Licensed Customer Service Representative
Mark Burton’s State Farm Office
01.2023 - 02.2024
Office Assistant
Mark’s Backhoe Service
09.2022 - 05.2023
Tuttle Schools
Epic Charter Schools
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