Emilee G Hays
Milan,TN
Summary
Motivated Licensed Practical Nurse student ready to implement clinical expertise and analytical skills in clinical settings while further developing nursing competencies and ensuring exceptional patient care
Overview
8
8
years of professional experience
Work History
Radiology Unit Secretary
West Tennessee Healthcare
Milan, TN
01.2021 - 04.2025
- Transcribes and/or takes by phone physicians orders, completes related forms, schedules procedures via computer and/or manual process, adds forms related to procedure to chart and notifies licensed personnel
- Organized and maintained patient charts by stamping forms, posting lab and x-ray reports, dismantling charts, and distributing paperwork to processing areas and physicians, ensuring accurate and timely access to patient information.
- Functioned as the unit receptionist, delivering information and assistance to hospital personnel, physicians, patients, vendors, and the general public to promote effective communication and support services.
- Answers telephone and appropriate pages and relays information to appropriate team members
- Executed administrative tasks to support team operations, enhancing workflow and coordination within the unit.
- Contributes to a positive work climate and the overall team effort
Customer Service Representative
Christian Book Store
Jackson, TN
01.2019 - 12.2020
- Resolved customer complaints and issues efficiently to enhance customer satisfaction
- Welcomed/greeted clients and customers
- Demonstrated strong interpersonal communication skills to foster positive relationships with staff and customers
- Answered phones in a professional manner and directed calls to appropriate persons or took detailed messages
- Cultivated a positive team atmosphere by actively supporting colleagues and maintaining a collaborative attitude
- Strived to remain organized and manage time effectively
- Acquired knowledge of business management principles through hands-on experience. of basic business management functions
- Oversaw stock levels and ordered new items; performed inventory reports
- Monitored and maintained office equipment and supplies; requested repair or restocking when necessary
- Ensured work area was kept clean and organized at all times
- Learned and tackled new challenges
Shift Leader/Sandwich Artist
Subway
Medina, TN
01.2017 - 12.2019
- Served customers with professionalism and friendliness, enhancing overall customer experience
- Excelled in fast-paced, high-pressure environments, maintaining service quality and team morale.
- 3+ years of experience working in a retail environment
- Developed time management and self-motivation skills to prioritize tasks effectively
Education
General Studies - Pre-Nursing
Union University
Jackson, TN01.2020
Some College (No Degree) - Practical Nursing
Tennessee College of Applied Technology
Jackson, TNSkills
- Customer Service
- Problem Solving
- Communication
- Microsoft Office
- Virtual Applications
- Scheduling
- Multi-task oriented
- Self-Motivated
- Task Driven
- Epic systems
- Patient charting
- Team collaboration
References
- Lisa Coleraine, Radiology Manager, 731-723-1365, 731-661-2139
- Heather Daniels, Lead Radiology Technician, 731-686-5100
- Judy Keen, Radiology Manager, 731-541-5000
Timeline
Radiology Unit Secretary
West Tennessee Healthcare
01.2021 - 04.2025
Customer Service Representative
Christian Book Store
01.2019 - 12.2020
Shift Leader/Sandwich Artist
Subway
01.2017 - 12.2019
General Studies - Pre-Nursing
Union University
Some College (No Degree) - Practical Nursing
Tennessee College of Applied Technology