Emilee Kenny
Saint Augustine,FL
Summary
Dedicated and dependable relationship-builder with a positive attitude and a strong work ethic. Seeking a full-time position that offers professional challenges utilizing interpersonal skills and problem-solving skills. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Bakery Sales Associate
Publix Bakery
Saint Augustine, FL
08.2022 - Current
- Proactively engage with customers and provide personalized product recommendations.
- Enhance customer satisfaction through prompt and efficient service at the bakery counter.
- Maintain a clean and visually appealing bakery display, attracting more customers and boosting sales.
- Provide exceptional customer service through active listening, empathetic responses, and timely resolution of issues or concerns.
- Contribute to a positive work environment by fostering collaboration and open communication among team members, leading to improved departmental morale and productivity.
Produce Associate
Publix
Saint Augustine, FL
01.2022 - 08.2022
- Enhanced customer satisfaction by providing efficient, friendly service and maintaining a clean, organized produce section.
- Ensured freshness and quality of products by conducting regular inspections and removing expired or damaged items promptly.
- Assisted in reducing waste by implementing proper rotation techniques for perishable items.
- Assisted customers in locating specific items within the produce area, ensuring they found what they needed efficiently and effectively.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Customer Service Representative
Publix Grocery Store
Wesley Chapel & Saint Augustine, FL
10.2019 - 01.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Bachelor of Arts - Sociology, Psychology & Criminology
Flagler College
Saint Augustine, FL05.2024
High School Diploma -
Wiregrass Ranch High School
Wesley Chapel, FL06.2020
Skills
- Team collaboration
- Conflict resolution
- Excellent customer service
- Strong communication
- Patience and empathy
- Computer literacy
- Adaptability and flexibility
- Problem-solving abilities
Timeline
Bakery Sales Associate
Publix Bakery
08.2022 - Current
Produce Associate
Publix
01.2022 - 08.2022
Customer Service Representative
Publix Grocery Store
10.2019 - 01.2022
Bachelor of Arts - Sociology, Psychology & Criminology
Flagler College
High School Diploma -
Wiregrass Ranch High School