Emilee Kieffer
Chicago,IL
Summary
Accomplished Senior Quality Assurance Analyst with 10+ years of experience specializing in alpha, beta, post launch, and live-ops testing. A proven track record at Humble Games enhancing cross-platform game testing and streamlining workflows using JIRA and Confluence. Led QA teams to improve efficiency and am skilled in fostering collaboration and driving significant process improvements in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Senior Quality Assurance Analyst
Humble Games
02.2023 - 07.2024
- Conducted cross-platform testing across console, mobile, and PC games
- Streamlined JIRA workflow that improved bug tracking across multiple games and development teams
- Established Slack builds channels and developed a template to track builds, reducing lost builds and improving organization
- Led QA meetings and evaluated build health and bug severity for multiple projects
- Developed tailored test plans for multiple game titles' specific needs, ensuring comprehensive testing coverage
- Managed outsourced QA teams and prioritized incoming bugs
- Configured JIRA projects for games under my management, ensuring seamless project tracking
- Contributed to creating Confluence how-to pages, providing training and resources for new QA testers
- Authored QA post-mortem documentation for games under my leadership, ensuring lessons learned and process improvements were captured for future efforts
Senior Quality Assurance Analyst
PUBG/Krafton
10.2020 - 02.2022
- Designed and implemented a streamlined JIRA workflow, improving bug tracking and team collaboration
- Collaborated with other testers to compile and distribute daily builds and testing branches
- Configured playtest builds and led bi-weekly studio wide playtesting sessions, providing valuable feedback
- Prioritized and triaged the bug backlog, ensuring timely fix resolutions and minimum delays
- Developed a Slack command to automate build tracking and notifications, streamlining QA's daily build discovery and download process
- Trained a team of 10 QA testers on TestRail best practices, enhancing their testing efficiency and effectiveness
- Partnered with engineers to develop custom automated QA tools, increasing testing efficiency and reducing manual testing efforts
- Co-led the development and maintenance of test plans, ensuring comprehensive coverage and alignment with project goals
Senior Quality Assurance Analyst
Kongregate
09.2019 - 10.2020
- Conducted testing across browser, mobile, and PC platforms
- Developed and maintained comprehensive test plans and cases in JIRA, ensuring studio-wide consistency
- Created Confluence help pages, providing valuable resources for studio teams
- Managed outsourcing QA, ensuring timely delivery and effective project coordination
- Designed and implemented updated JIRA workflows for new projects, streamlining bug tracking and reducing confusion
- Collaborated with other Senior QA to develop risk assessments, indentifying and mitigating potential project risks
- Coordinated with cross-functional teams to ensure proper documentation for new features, server updates, and asset implementations
- Established weekly studio-wide playtesting sessions, providing valuable feedback and insight
- Managed internal and external testers, prioritizing efforts on critical features and updates
- Developed and documented tools and automated test plans, enhancing QA testing efficiency and effectiveness
Associate Quality Assurance Analyst
NetheRealm Studios
06.2015 - 06.2016
- Conducted testing on the studio's proprietary software within the Unreal Engine
- Logged and submitted bugs in JIRA, ensuring timely resolution
- Monitored and ensured proper software functionality across the studio
- Offered technical support for employees' software and game console issues
- Developed and published Confluence help pages, providing valuable resources for studio teams
Quality Assurance Analyst
Jellyvision
06.2014 - 11.2015
- Conducted testing on a browser-based and mobile medical insurance application
- Logged and submitted bugs in JIRA, ensuring timely resolution
- Managed and maintained Excel spreasheets to track variables, ensuring seamless integration of back-end and front-end data for deductibles, premiums, out-of-pocket costs, and coverage percentages
Education
Associate of Applied Science - Game Art
Tribeca Flashpoint Media Arts Academy
Chicago, IL06.2013
Skills
- JIRA
- Confluence
- Agile
- Scrum
- TestRail
- G-Suite
- Unreal Engine
- Unity Game Engine
- Perforce
- Scrum Methodology
- Test case development
- Automated testing
Games Shipped
- Slay the Spire Mobile
- Unpacking Mobile
- Coral Island
- Bo: Path of the Teal Lotus
- #Blud
- While The Iron's Hot
- PUBG DLCs
- Injustice 2
- Mortal Kombat X
Timeline
Senior Quality Assurance Analyst
Humble Games
02.2023 - 07.2024
Senior Quality Assurance Analyst
PUBG/Krafton
10.2020 - 02.2022
Senior Quality Assurance Analyst
Kongregate
09.2019 - 10.2020
Associate Quality Assurance Analyst
NetheRealm Studios
06.2015 - 06.2016
Quality Assurance Analyst
Jellyvision
06.2014 - 11.2015
Associate of Applied Science - Game Art
Tribeca Flashpoint Media Arts Academy
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