Emilee Markunas

-Supervised and actively trained staff to ensure adherence to operational procedures and safety standards

-Successfully addressed internal or external complaints to satisfaction

-Update weekly KPI sheets, debriefs on meetings, and schedules for staff

-Collaborated on marketing strategies and planned events to increase visibility

-Correctly documented all client information with detail to maintain smooth daily operations

- Managed appointment scheduling, client records, and inventory

- Worked with the front and back of house to support efficient workflow

- Performed multiple quality checks to ensure standards

- Maintained a comfortable, clean, and organized space to support staff

-Advanced dog handling and safety skills

- Supervised the team to keep staff on task and assigned daily duties

-Trained new hires and set clear expectations

-Opened and closed the store and handled the register

-Handled any customer complaints during shifts