Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emilee Pierrot

Houston,TX

Summary

With a proven track record at all my recent employers, I excel in streamlining operations and enhancing customer experiences. My expertise in problem-solving and adaptability, coupled with strong mentoring abilities, has consistently improved team efficiency and service quality, fostering significant customer satisfaction and repeat business. I am also a dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

11
11
years of professional experience

Work History

Training Bartender

Buffalo Wild Wings
08.2013 - 09.2024
  • Streamlined bar operations by efficiently organizing inventory and maintaining a clean workspace.
  • Ensured compliance with local health regulations by properly sanitizing equipment and work surfaces after each use.
  • Managed stock levels proactively ordering supplies before running out minimizing downtime.
  • Consistently received positive feedback from management regarding professionalism reliability initiative and teamwork skills.
  • Assisted in training new staff members, sharing knowledge of proper techniques and best practices to ensure consistent service quality.
  • Effectively managed cash transactions, reducing discrepancies through careful handling and accurate recordkeeping.
  • Contributed to team success by cross-training in multiple roles, filling in as needed during busy times or staff shortages.
  • Increased repeat business by fostering positive relationships with patrons through friendly conversation and attentive service.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Built relationships with vendors to manage orders and negotiate costs.

Lead Patient Coordinator

Associates In Pediatric Therapy
06.2022 - 03.2024
  • Implemented a system to track patient feedback and measure satisfaction levels, allowing the practice to make informed decisions on service improvements and adjustments.
  • Ensured compliance with HIPAA regulations by implementing secure recordkeeping practices and training staff on proper handling of sensitive patient information.
  • Managed inventory levels efficiently to reduce waste while ensuring adequate supply of necessary materials for daily operations.
  • Reduced patient wait times through effective coordination of appointments, maximizing provider availability to serve more patients in a timely manner.
  • Increased patient retention by providing exceptional customer service and addressing concerns with empathy and professionalism.
  • Boosted team morale by leading regular staff meetings to address challenges, celebrate successes, and implement new strategies for improvement.
  • Assisted in the recruitment process by conducting interviews, evaluating candidates'' qualifications against job requirements, and making recommendations for hiring decisions.
  • Developed strong relationships with insurance providers, facilitating prompt claim processing and reducing billing errors for increased revenue collection.
  • Enhanced patient experience by creating a welcoming environment through diligent attention to office appearance and cleanliness standards.
  • Enhanced patient satisfaction by managing appointment scheduling and streamlining check-in processes.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Delivered excellent patient experiences and direct care.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Collaborated with store manager to maintain daily operations.

Administrative Assistant

Buzzworthy Promotions
10.2019 - 09.2020
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Negotiated with vendors to reduce office supply costs, leveraging bulk purchase agreements.
  • Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Liaised between clients and vendors and maintained effective lines of communication.

Administrative Assistant

Ink Productions
05.2015 - 10.2019
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
  • Maintained inventory of office supplies and placed orders.
  • Negotiated with vendors to reduce office supply costs, leveraging bulk purchase agreements.
  • Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
  • Enhanced office environment, organizing spaces for better workflow and employee comfort.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.

Education

High School Diploma -

Jeffersontown High School
Louisville, KY
05-2006

Skills

  • Patience and Empathy
  • Mentoring abilities
  • Attention to Detail
  • Time Management
  • Problem-solving abilities
  • Excellent Communication
  • Team Collaboration
  • Adaptability and Flexibility
  • Self Motivation

Timeline

Lead Patient Coordinator

Associates In Pediatric Therapy
06.2022 - 03.2024

Administrative Assistant

Buzzworthy Promotions
10.2019 - 09.2020

Administrative Assistant

Ink Productions
05.2015 - 10.2019

Training Bartender

Buffalo Wild Wings
08.2013 - 09.2024

High School Diploma -

Jeffersontown High School

Similar Profiles

CREATE PROFILE
Emilee Pierrot