Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service.
Overview
1
year of professional experience
Work History
Food Lion
Cashier and Self-Checkout Associate
04.2021 - 12.2021
Job overview
Monitored self-checkout systems and provided help in resolving complex problems.
Processed refunds and exchanges in accordance with company policy.
Used POS system to enter orders, process payments and issue receipts.
Worked with floor team and managers to meet wide range of customer needs.
Learned duties for various positions and provided backup at key times.
Assisted customers with returns, refunds and resolving transaction issues.
Helped customers complete purchases, locate items, and join reward programs.
Built relationships with customers to encourage repeat business.
Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
Education
Deer Run Academy
High School Diploma
Appalachian State University
Bachelor's Degree from Building Science (Architectural Technology and Design)
05.2027
Skills
Payment Processing
Purchase Assistance
Cash Register Operation
Customer Assistance
POS Systems
Refund Handling
Written and Verbal Communication
Refunds and Exchanges
Work Ethic and Integrity
Effective Communication
Interpersonal Skills
Patience and Empathy
Telephone Etiquette
Adaptability and Flexibility
Timeline
Cashier and Self-Checkout Associate
Food Lion
04.2021 - 12.2021
Deer Run Academy
High School Diploma
Appalachian State University
Bachelor's Degree from Building Science (Architectural Technology and Design)