Emilee Rutter
Athens,OH
Summary
Dynamic financial professional with a robust understanding of financial products and a steadfast commitment to customer service excellence. Proven expertise in assessing client needs and delivering tailored financial solutions that drive growth and satisfaction at Chase. Recognized as a valued team collaborator, adept at adapting to shifting priorities while consistently achieving results. Proficient in banking tools and client relationship management, leveraging strong communication and problem-solving skills to enhance the customer experience and ensure accuracy in all financial transactions.
Overview
5
5
years of professional experience
Work History
AB Teller
JPMorgan Chase
Athens, OH
08.2024 - Current
- Streamlined daily transaction processing to enhance customer service experience.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Leveraged advanced knowledge of banking products/services to deliver custom presentations that effectively addressed unique client needs.
Cashier/Usher
Athena Grand
Athens, OH
10.2021 - 07.2024
- Facilitated customer navigation throughout theater environment. Collaborated with team members to enhance customer service experience.
- Conducted regular sanitization of high-touch surfaces and materials to maintain a clean environment.
- Trained new employees on theater protocols and customer engagement techniques.
Grounds Crew
Athens Country Club
Athens, OH
03.2021 - 08.2021
- Facilitated support for staff and members throughout the club.
- Oversaw routine maintenance of golf course features, including mowing, sand trap upkeep, and tee marker adjustments. Frequently rotated between various positions
- Assisted in organizing bags on carts. Maintained cleanliness of carts. Cleaned golf balls regularly. Frequently rotated between various positions.
Education
High School Diploma - Biological Sciences
Ohio University
Athens, Ohio, OHHigh School Diploma -
Athens High School
Athens, OH05.2023
Skills
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
- Transaction processing accuracy
- Patience and empathy
Timeline
AB Teller
JPMorgan Chase
08.2024 - Current
Cashier/Usher
Athena Grand
10.2021 - 07.2024
Grounds Crew
Athens Country Club
03.2021 - 08.2021
High School Diploma - Biological Sciences
Ohio University
High School Diploma -
Athens High School
HONORS AND RECOGNITION
National Honors Society (2022 - 2023), All American Cheerleading Winner (August 3, 2022), Varsity Letter Award (2021), Ohio University Honors Diploma Courses (2023), Honor Roll Student (2017 - 2023), Dare Essay Award Winner (2017)