- Business leadership and organizational development
- Accounting systems and financial analysis
- Process improvement and problem-solving
- Continued education toward MBA or CPA
Emilee Shallenburger
Joplin,MO
Summary
Dynamic Direct Support Professional with a proven track record at Firefly Support Services, excelling in client support and behavior redirection. Adept at fostering teamwork and collaboration, I effectively developed individualized support plans, enhancing client independence and quality of life. Strong problem-solving skills and first aid expertise ensure optimal care and safety.
Motivated business administration graduate with strong accounting coursework from Crowder College. Certified in Microsoft Office and QuickBooks. Fast learner with excellent problem-solving skills and a commitment to pursuing advanced credentials, including an MBA or CPA.
Overview
4
4
years of professional experience
Work History
Direct Support Professional
Firefly Support Services
02.2024 - Current
- Supported individuals with daily living activities to promote independence and quality of life.
- Assisted clients in developing social skills through structured activities and community engagement.
- Monitored client behavior and reported changes to ensure appropriate care interventions.
- Collaborated with multidisciplinary teams to create individualized support plans tailored to client needs.
- Maintained accurate documentation of client progress and incidents for compliance and assessment purposes.
- Trained new staff on operational procedures, fostering a collaborative team environment focused on client care.
Sales Associate
Walmart
11.2022 - 04.2023
- Assisted customers in locating products and addressing inquiries to enhance shopping experience.
- Operated cash register, processed transactions accurately, and maintained balanced cash drawer.
- Stocked shelves and organized merchandise to ensure product availability and optimal presentation.
- Conducted inventory checks to maintain stock levels and minimize discrepancies in product availability.
Sales Associate
Plato's Closet
11.2021 - 08.2022
- Collaborated with team members to achieve sales goals and improve store operations efficiency.
- Implemented loss prevention strategies by monitoring sales floor for suspicious activity.
- Trained new associates on customer service protocols and store procedures to foster a cohesive team environment.
- Provided feedback on merchandising strategy to optimize product placement and drive customer engagement.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Education
Associate of Arts - Business Administration
Crowder College
Neosho, MO05-2025
High School Diploma -
Diamond High School
Diamond, MO05-2023
Skills
- Time management
- First aid and safety
- Behavior redirection
- Client support
- Customer service
- Teamwork and collaboration
- Problem-solving skills
- Problem-solving
- Excellent people skills
- Goal oriented
- Cash handling
- Money handling
- Flexible schedule
- Verbal/written communication
Accomplishments
Awarded Employee of the Month among hundreds of employees for outstanding work ethic, accuracy, and dedication.
Graduated Cum Laude with a GPA above 3.5 while balancing full-time coursework and full-time employment.
Interests
Timeline
Direct Support Professional
Firefly Support Services
02.2024 - Current
Sales Associate
Walmart
11.2022 - 04.2023
Sales Associate
Plato's Closet
11.2021 - 08.2022
Associate of Arts - Business Administration
Crowder College
High School Diploma -
Diamond High School