Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Hobbies
Timeline
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Emilee A. Gonzales

Ellijay,GA

Summary

Multiple years in highly diverse workforces have allowed understanding, skilled performance, and success at each new position. Though each job listed is seemingly different, all possess the same need for exceptional customer service and incredible communication skills. Customer service is unique in each job position. However, all positions teach that people and community make up the most special part of a business.

Overview

7
7
years of professional experience

Work History

Restaurant Team Leader

Chick-fil-A
05.2023 - Current
  • Addressed and resolved customer complaints and issues to increase satisfaction and establish trust.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Tire Salesman and Specialist

Ellijay Tire Company
05.2021 - 01.2022
  • Assessed and diagnosed customer needs for tires, services and other products, responded to questions and delivered superior service resulting in repeat business.
  • Ordered tires and other merchandise to replace stock and fulfill customer requests.
  • Listened to customers describe needs and requests to determine ideal solutions.
  • Prepared invoices for customers to request payment.
  • Quoted customer billings, invoiced customers, documented sales and expenses and maintained inventory levels to meet customer and service needs.
  • Managed tire sales, repair and installation and performed periodic quality checks.
  • Communicated with vendors to learn about latest products and negotiate deals.
  • Documented tire repair and maintenance performed in computer system records.

Shoe Salesman

Shoe Show
10.2019 - 05.2021
  • Engaged customers in discussion to identify needs and budget.
  • Explained quality and style differences between shoe brands to demonstrate expertise.
  • Facilitated sales through outstanding customer service and satisfaction.
  • Explained ongoing sales, promotions and policies to keep customer informed about shoe selection.
  • Handled and satisfied customer concerns promptly to encourage repeat business.

Restaurant Team Member

Chick-fil-A
11.2016 - 04.2018
  • Followed restaurant guidelines in regards to food safety and hygiene to prevent illness.
  • Navigated job responsibilities and completed regular tasks by interacting effectively with other employees.
  • Collected money, made change and counted out register at end of shift.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Provided exceptional service to high volume of daily customers.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.

Education

Bachelor of Science - Interdisciplinary Studies

University of North Georgia
Dahlonega, GA
05.2025

High School Diploma -

Gilmer High School
Ellijay, GA
05.2020

Skills

  • Strong Communication and Interpersonal Skills
  • Exceeding Customer Expectations
  • Leadership
  • Building Customer Relationships and Loyalty
  • Customer Experience
  • Critical Thinking
  • Brand Loyalty

Accomplishments

  • Recently competed, and won, a preliminary beauty pageant for the Miss America Organization
  • Competed at Miss Georgia
  • Recipient of the Chick-fil-A Remarkable Futures Scholarship (2023)
  • Gilmer High School Senior Class President (2019-2020)
  • Gilmer High School Junior Class President (2018-2019)
  • Chick-fil-A Employee of the Month (July 2017)
  • Recipient of multiple college scholarships (Including Amicalola EMC and Faith, Hope, and Charity Scholarship)
  • GHS "Thespian of the Year" theatre award (2020)
  • GHS "Best Actress" film award (2018)
  • Georgia Best "Business Employability Training; GA Department of Labor" training program
  • Business Ethics Educate certificate
  • Successfully completed Work-based Learning Program through a non-profit business internship

Affiliations

  • Gilmer High School Letter in Academic Excellency (2018)
  • Gilmer High School Letter in Academic Excellency (2019)
  • Albert E. Harrison certificate of Academic Excellence (May 2020)
  • Gilmer High School Certificate of Academic Honor Roll (3 years)
  • "Diploma Al Mérito" (Español 2017) (Spanish 1)
  • Gilmer High School Spanish Honors Society "Certificado de Membresía" (2020)
  • University of North Georgia- Blue Ridge Scholars Program (2020-2021)
  • University of North Georgia-Deans List (2020)
  • University of North Georgia-Presidents List (2021)
  • Participation in multiple non-profit, charitable events; Gilmer Christian Learning Center and Bible Baptist Church (2016-Present)

Hobbies

  • Song Writing
  • Playing piano
  • Playing guitar
  • Workout on the trampoline
  • Singing for non-profits


Timeline

Restaurant Team Leader

Chick-fil-A
05.2023 - Current

Tire Salesman and Specialist

Ellijay Tire Company
05.2021 - 01.2022

Shoe Salesman

Shoe Show
10.2019 - 05.2021

Restaurant Team Member

Chick-fil-A
11.2016 - 04.2018

Bachelor of Science - Interdisciplinary Studies

University of North Georgia

High School Diploma -

Gilmer High School

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Emilee A. Gonzales