Work-life balance401k matchPaid sick leavePaid time offFlexible work hoursWork from home option
Summary
Results-driven professional with a strong foundation in data management and patient advocacy. Demonstrated expertise in EHR systems and prior authorization processes, ready to support healthcare providers in delivering high-quality patient care.
Overview
1
1
Certification
14
14
years of professional experience
Work History
RMA
McLaren Medical Group
Vassar, Michigan
11.2025 - Current
Supported healthcare providers during patient examinations and procedures to enhance quality of care.
Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
Maintained accurate and organized patient records in electronic health record systems to facilitate seamless information access.
Coordinated patient appointments and follow-up care to ensure continuity of treatment.
Provided patient education on treatment plans and wellness strategies.
Prior Authorization Specialist
1st Call Triage
Remote, Remote
11.2022 - 10.2025
Processed prior authorization requests for various medical services and procedures.
Coordinated with healthcare providers to gather essential documentation for prior authorization.
Reviewed patient records to ensure compliance with insurance guidelines and policies.
Guided patients through prior authorization process and clarified requirements for approval.
Performed detailed medical reviews of prior authorization request, following established criteria and protocols.
Applied knowledge of Medicare, Medicaid and third-party payer requirements utilizing on-line eligibility systems to verify patient coverage and policy limitations.
Assisted healthcare providers with appeals for denied authorizations, including gathering additional information and documentation.
RMA
Chronic Care
Remote, Remote
04.2022 - 03.2023
Educated patients on chronic disease management and preventive care through telehealth, enhancing understanding and adherence to treatment plans.
Instructed patients on self-care management techniques, contributing to improved health outcomes and increased patient engagement.
Coordinated follow-up visits with primary care providers and specialists, ensuring continuity of care and timely addressing of patient needs.
Adhered to ethical standards while providing quality healthcare services remotely.
Documented patient interactions and clinical information in electronic health records accurately.
Reviewed medical chart and requested appointments, prescriptions and consultations for urgent needs.
Research Coordinator
BioPharm Clinical Research
Caro, MI
09.2018 - 10.2022
Coordinated clinical trial activities across multiple research sites.
Conducted data collection and verification for research studies.
Oversaw database of research participants, ensuring accurate tracking of their progress throughout study.
Managed documentation for regulatory compliance and ethical standards.
Reviewed consent forms for accuracy and completeness prior to participant enrollment in the study.
Trained junior staff on research procedures and best practices.
Supported Principal Investigators in grant applications through research on funding opportunities, proposal writing, and budget creation.
Adhered to standards in areas involving data collection, research protocols, and regulatory reporting.
CNA
Tuscola Medical Care Community
Caro, MI
08.2012 - 04.2016
Delivered compassionate care to enhance residents' quality of life in long-term care facility.
Assisted residents with daily living activities, promoting independence in bathing and dressing.
Assisted patients in ambulation and transfers using proper body mechanics.
Facilitated residents' mobility by helping them walk with or without self-help devices, improving overall well-being.
Monitored food intake and output according to nursing staff instructions.
Documented patient care activities accurately in electronic health records.
Education
IV Tech -
St Petersburg College
Tampa, FL
10-2020
Associate of Applied Science - Electronic Medical Records Coordinator
Ross Medical Education Center
Remote
10-2019
Bachelor of Science - Health Care Management
Southern New Hampshire University
Hooksett, NH
05-2026
Cancer Tumor Registar -
Davenport University
Grand Rapids, MI
05-2026
Skills
Patient care
EHR management
Medical terminology
Healthcare compliance
HIPAA compliance
Prior authorization process
Coding skills
Advanced coding
EHR expertise
Data management
Communication skills
Patient advocacy
Certification
RMA
BLS
IV Tech
GCP
Timeline
RMA
McLaren Medical Group
11.2025 - Current
Prior Authorization Specialist
1st Call Triage
11.2022 - 10.2025
RMA
Chronic Care
04.2022 - 03.2023
Research Coordinator
BioPharm Clinical Research
09.2018 - 10.2022
CNA
Tuscola Medical Care Community
08.2012 - 04.2016
IV Tech -
St Petersburg College
Associate of Applied Science - Electronic Medical Records Coordinator