Emiley Martinez
Houston,TX
Summary
Story driven communicator, future legal-minded publishing professional, and organizational powerhouse with experience in writing, persuasion, customer interaction, and project coordination. Currently pursuing a B.S. in Communication Studies with emphasis in professional writing, negotiation, and communication law blending analytical thinking with creative fluency. Passionate about global storytelling, cultural markets, and the business of how books travel through translation, audio, and licensing.
Overview
5
5
years of professional experience
Work History
Overnight Deli Representative
H-E-B
Friendswood, TX
08.2023 - 11.2025
- Ensured accuracy, organization, and time-based workflow execution during fast-paced shifts.
- Coordinated customer communication, resolved inquiries, and maintained product standards reinforcing relationship and detail discipline.
- Worked independently with minimal supervision highly transferable to remote publishing work.
Customer Support Specialist
U.S. Bank
, Remote
11.2021 - 01.2023
- Managed data, customer concerns, CRM entries, and escalation notes with precision mirroring rights tracking and documentation.
- Built rapport and clarity during sensitive conversations similar to liaising between departments and partners.
Customer Experience Representative
Fortuna BMC
03.2021 - 11.2021
- Supported customers, documented case progress, and communicated clearly reinforcing service-based communication and accuracy.
Education
B.S. - Communication Studies
Tarleton State University
12.2025
Professional Writing Coursework
Baylor University
General Studies
Cisco College
Skills
- Written & verbal communication
- Customer service
- Research & analysis
- Document accuracy / attention to detail
- Time management & self-direction
- Customer-centric relationship building
- Cross-cultural audience awareness
- Microsoft Word
- Excel
- PowerPoint
- Canva
- Google Workspace
- Salesforce CRM
- Basic HubSpot familiarity
- APA formatting
- Persuasive writing
- Negotiation framework
- CRM software expertise
- Customer support
- Teamwork and collaboration
- Negotiation skills
- Organization and recordkeeping
Remote Ready
True
Hobbies and Interests
- Books & global markets
- Storytelling systems
- Negotiation language
- Publishing law
- World culture
- Audio & digital content formats
- How ideas travel
Selected Writing And Communication Experience
- Produced multiple APA research reports, PR case analyses, negotiation profiles, and reflective essays showcasing strong written voice and structured thinking.
- Developed messaging strategies, scripts, and explanatory content across platforms relevant to pitching rights and preparing submissions.
- Regularly analyze book themes, audience psychology, fomo-based messaging, and cultural marketing, aligning with subsidiary rights appeal evaluation.
Relevant Academic Projects
- Toulmin Argument Mind-Mapping Project, Tarleton State, Constructed persuasive frameworks for claims, grounds, warrants, rebuttals, and backing mirroring rights pitch structures. Translated complex issues into clear, marketable messaging.
- Winslow Wisdom Communication Case Applications, Evaluated PR failure/success scenarios and messaging audiences useful for market considerations in subrights.
- Group Problem-Solving Report (Formal APA Organizational Report), Produced structured, research-based deliverable analyzing decision-making aligned with publishing documentation tasks.
Timeline
Overnight Deli Representative
H-E-B
08.2023 - 11.2025
Customer Support Specialist
U.S. Bank
11.2021 - 01.2023
Customer Experience Representative
Fortuna BMC
03.2021 - 11.2021
B.S. - Communication Studies
Tarleton State University
Professional Writing Coursework
Baylor University
General Studies
Cisco College