Emilia Boothe

Training & Operations

• Designed training decks, playbooks, and workflow toolkits in Keynote, Figma, and Canva adopted across multiple East Coast stores, improving onboarding consistency.
• Led onboarding programs for 50+ new hires, creating structured learning paths that reduced ramp-up time and increased service consistency.
• Facilitated workshops for new and tenured teams on customer service, technical troubleshooting, and product knowledge.
• Conducted one-on-one coaching and performance evaluations to identify skill gaps and elevate team capability.
• Partnered with leadership to refine training materials through ongoing feedback, ensuring relevance and scalability.

Sales & Customer Engagement

• Sold iPhones, iPads, Macs, Apple Watches, and services (AppleCare, iCloud), consistently surpassing daily and weekly targets.
• Conducted in-depth client consultations to match customers with the best device and configuration for their needs.
• Explained technical setups, device migrations, repairs, and service options in a customer-friendly and accessible way.
• Built strong customer relationships by delivering patient, clear, and personalized guidance in high-volume environments.
• Supported launches of major product releases with floor resets, customer flow management, and setup support.

• Built complete brand identities for clients, including logos, typography, and multi-platform brand guidelines.
• Led discovery sessions to define brand values, audience insights, and messaging strategies that shaped visual direction.
• Created marketing assets for clients across social media, events, and campaigns, increasing engagement and brand consistency.
• Managed end-to-end project timelines, revisions, and deliverables for multiple clients simultaneously.
• Established long-term partnerships by providing ongoing creative and strategy support.
• Led cross-functional teams to execute integrated marketing campaigns enhancing brand visibility.