Emilia Bracamonte
Phoenix,AZ
Overview
10
10
years of professional experience
Work History
Case Manager
Department of Child Safety- State of Arizona
10.2022 - Current
- Helped families engage with community partners and contracted agencies to assist in achieving safety for their children.
- Authorized professional reports and filled out documentation.
- Prepared case plans and conducted case plan staffing’s.
- Coordinated and monitored services, including medical and behavioral services.
- Made in-and-out of home contacts with families and children.
- Conducted interviews to gather information regarding cases.
Referral Coordinator
Optum Services-UHC
10.2017 - Current
- Initiated the referral process and evaluated requirements for each referral per protocol.
- Identified and utilized community resources, as well as established relationships with servicing providers and personnel.
- Assisted in problem solving potential issues related to patients’ referral due to language or social barriers. If unable to help, assist in finding the right point of contact to further help.
- Point of contact for patients and specialists for any questions or rising concerns.
Medicare Member Contact Center Buddy
Health Choice
04.2015 - 10.2017
- Completed any necessary paperwork and facilitate the processing of prior authorization requests, case management referrals, bill problems, pharmacy issues etc.
- Educated members on wellness programs to better manage a health condition or disease.
- Conducted member interactions through multiple channels such as telephone, email, mail.
- Provided inbound and outbound communication to develop a relationship with members.
Education
Bachelor of Science - Sociology
Grand Canyon University
Phoenix, AZ01.2022
Skills
- Patient Advocacy
- Records Management
- Administrative and Caseload Management
- Proficient in English and Spanish Languages
- Strong communication and writing skills
- Team Building and Leadership
- NASW Code of Ethics
- Knowledge of Social Welfare Policy
Timeline
Case Manager
Department of Child Safety- State of Arizona
10.2022 - Current
Referral Coordinator
Optum Services-UHC
10.2017 - Current
Medicare Member Contact Center Buddy
Health Choice
04.2015 - 10.2017
Bachelor of Science - Sociology
Grand Canyon University
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