Emilia Delfin
Lompoc,CA
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.
Hardworking team member skilled at counting money, processing payments and building relationships. Precisely handles funds to maximize accounting accuracy and meet strict compliance standards.
Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
Work History
Cashier
Grocery Outlet Bargain Market
Lompoc , California
09.2022 - 07.2024
- Balanced daily transactions on a computerized point-of-sale system.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Performed other duties as assigned by management.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Answered customer inquiries regarding store policies and procedures.
- Resolved customer complaints professionally in accordance with company policy.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Followed company security procedures for handling large sums of money.
- Stocked shelves with merchandise when needed.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Issued receipts, refunds, credits or change due to customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Discounted purchases by scanning and redeeming coupons.
Deli Clerk
Safeway
San Jose, California
05.2023 - 10.2023
- Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
- Inspected labels on deli products to verify accuracy of pricing.
- Resolved customer complaints in a timely manner while maintaining a polite demeanor.
- Adhered to health regulations regarding food handling and sanitation standards.
- Stocked shelves with fresh items daily.
- Rotated product on shelves to ensure freshness.
- Ensured compliance with all local health department regulations regarding food preparation and storage procedures.
- Maintained records such as inventory levels or sales figures.
- Prepared all food orders according to customer specifications.
- Worked collaboratively with other staff members to ensure efficient operation of the store operations during peak hours of business activity.
- Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
- Adhered to health and safety standards while preparing food.
- Participated in weekly team meetings to discuss performance goals or operational issues.
- Followed company recipes for preparing foods such as soups, salads, sandwiches.
- Utilized point-of-sale system to process payments from customers.
- Operated cash register accurately and efficiently for customer transactions.
- Provided accurate pricing information when requested by customers.
- Maintained cleanliness of the deli area and equipment.
- Greeted customers in a friendly and professional manner.
- Assisted customers with selecting products from the deli case or menu board.
- Demonstrated strong communication skills when interacting with customers and coworkers.
- Updated food displays, cases and other customer-facing areas to increase sales of special items.
- Sliced meats and cheeses and weighed deli items for customers.
- Assessed customer needs, evaluated food allergies and suggested additional menu items as appropriate.
- Organized ingredients and restocked supplies to prepare for busy periods.
- Informed customers of deli specials to increase profits.
- Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Operated slicers and other equipment according to company guidelines to minimize accidents or injuries.
- Provided customers with fresh product and correct portion size to minimize shrink.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Maintained safe food handling practices to prevent germ spread.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
Education
Nutritionist - Nutritionist
Allan Hancock College
Santa Maria, CA01-2026
High School Diploma -
Cabrillo High School
Lompoc, CA06-2022
Skills
- Payment Processing
- Drawer balancing
- Customer Assistance
- ID Verification
- Cash Handling
- Cash Register Operation
- Returns processing
- Payment Collection
- Customer Service
- Customer service excellence
- Order Packaging
- Order Taking
- Credit and cash transactions
- Loss Prevention
- Organizational abilities
- Liquor regulations and compliance
- Cleaning and sanitizing
- Inventory Control
- Money Handling
- Written and verbal communication
- Cash Drawer Balancing
- Report Preparation
Timeline
Deli Clerk
Safeway
05.2023 - 10.2023
Cashier
Grocery Outlet Bargain Market
09.2022 - 07.2024
Nutritionist - Nutritionist
Allan Hancock College
High School Diploma -
Cabrillo High School