Emilia Garcia
Bosque Farms
Summary
Dynamic Customer Service Representative with a proven track record at Specialized Trust Company, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Skilled in data entry and call center operations, I foster strong relationships and ensure satisfaction, contributing to a positive service environment.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Specialized Trust Company
08.2023 - 04.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for services, and company information.
Caregiver
1st Care NM
05.2022 - 02.2024
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
Education
Garden City High School
Garden City, KS05.2013
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Call center experience
- Follow-up skills
Timeline
Customer Service Representative
Specialized Trust Company
08.2023 - 04.2024
Caregiver
1st Care NM
05.2022 - 02.2024
Garden City High School
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