EMILIA GONZALEZ
Saint Cloud
Summary
Proactive Office Manager with expertise in driving sales growth and enhancing customer experience. Experienced in inventory management, process improvement, and issue resolution to boost efficiency and team productivity. Committed to fostering collaboration and ensuring compliance while delivering reliable operational support.
Overview
9
9
years of professional experience
2
2
Certifications
Work History
Office Manager
General Sales Inc.
Doral
12.2022 - 05.2025
- Maintained accurate records of employee attendance, payroll, and vacation requests to support operational efficiency.
- Conducted regular staff meetings to review progress and address improvement opportunities.
- Oversaw compliance initiatives to ensure adherence to regulatory standards and policies.
- Monitor KPIs, analyze sales metrics, and prepare reports for senior management to evaluate performance.
- Managed inventory levels, oversaw sales processes, and ensured compliance with company policies to support operational integrity.
- Develop and implement sales plans, budgets, and marketing campaigns to achieve company targets.
- Maintain client relationships, resolve complaints, and identify new market opportunities.
Fulfillment Specialist
Lights Lacquer LLC
Medley
10.2017 - 12.2022
- Managed inventory, order fulfillment, and supply chain operations for Miami team, ensuring timely delivery and customer satisfaction.
- Assisted customers with product inquiries, shipping, and returns, enhancing customer service and satisfaction.
- Drove website traffic and email marketing efforts while managing Shopify platform to improve overall customer experience.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Developed and introduced new collections, worked with branding teams, and verified product compliance with the brand’s '12-free' (non-toxic) and vegan standards.
Member Services Representative
Molina Healthcare
Doral
03.2016 - 10.2017
- Delivered support and guidance to members, fostering positive experiences through empathy and professionalism.
- Scheduled high-quality member appointments daily to meet departmental goals.
- Completed assigned hand-dial lists and member research requirements with accuracy and efficiency.
- Engaged in training sessions to improve service quality and deepen knowledge of member needs.
- Coordinated with team members to meet project objectives and ensure timely completion of deadlines.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Utilized various software and tools to streamline processes and optimize performance.
Education
High School Diploma -
Miami Springs Senior High School
Miami, FL06-2010
Some College (No Degree) - Business Administration And Management
Miami Dade College
Miami, FLMedical Coding Specialist - Medical Coding
Legacy Billing And Coding
Orlando, FL03-2026
Skills
- Office Administration
- Schedule management
- Team Leadership
- Customer Support
- Member Services
- Call Center Support
- Claims support
- CRM Systems
- HIPAA Compliance
- Documentation
- Problem Resolution
- Multitasking
- Data Entry
Certification
Certified Professional Coder (CPC), AAPC, In Progress
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Office Manager
General Sales Inc.
12.2022 - 05.2025
Fulfillment Specialist
Lights Lacquer LLC
10.2017 - 12.2022
Member Services Representative
Molina Healthcare
03.2016 - 10.2017
High School Diploma -
Miami Springs Senior High School
Some College (No Degree) - Business Administration And Management
Miami Dade College
Medical Coding Specialist - Medical Coding
Legacy Billing And Coding