Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Emilia Jaimez Resendiz

Willow Spring,NC

Summary

Adept at optimizing scheduling and enhancing operational efficiency, my tenure at Cary Pediatrics showcased my ability to leverage technical support and language fluency to improve client satisfaction and staff coordination. With a strong work ethic and exceptional organizational skills, I consistently developed solutions that fostered team collaboration and increased productivity.

Overview

4
4
years of professional experience

Work History

Scheduling Coordinator

Cary Pediatrics
03.2022 - Current
  • Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
  • Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
  • Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
  • Worked with manager and supervisor to plan and coordinate production schedules.
  • Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
  • Fostered a positive work environment by addressing employee schedule concerns in a timely manner and with empathy.
  • Developed strong working relationships with management and executive team through effective scheduling and communication skills.
  • Generated reports and tracked data to monitor operational priorities and scheduling.
  • Increased patient satisfaction through timely appointment scheduling and proactive management of wait times.
  • Enhanced scheduling efficiency by implementing automated systems and optimizing coordination processes.
  • Maintained accurate records of employee time off requests, facilitating fair distribution of vacation days among staff members.
  • Improved resource allocation by regularly reviewing staff skills, availability, and workload distribution.
  • Coordinated training sessions for new hires, ensuring seamless integration into the team''s scheduling processes.
  • Collaborated with other schedulers across different departments to share best practices for efficient coordination methods throughout the organization.
  • Collaborated with team members to develop contingency plans for unexpected staff absences or schedule changes.
  • Maintained up-to-date database of staff availability, qualifications, and preferences to aid in scheduling.
  • Implemented new scheduling system, training staff on its use to improve overall efficiency.
  • Enabled smoother negotiations for clients with foreign counterparts by offering real-time interpretation support.
  • Interpreted spoken and written languages other than English and vice versa.
  • Assisted foreign language-speaking clients with inquiries.
  • Interpreted conversations between foreign language-speaking clients and others.
  • Reviewed, edited and proofread translated documents for accuracy.

Administrative Assistant

Resendiz Luna Framing
09.2021 - 02.2022
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.

Receptionist

State Farm
08.2020 - 09.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Education

Paul Mitchell The School Raleigh
Raleigh, NC
07.2023

West Johnston High School
Benson, NC
06.2019

Skills

Problem-Solving

Languages

Spanish
Native or Bilingual

Timeline

Scheduling Coordinator

Cary Pediatrics
03.2022 - Current

Administrative Assistant

Resendiz Luna Framing
09.2021 - 02.2022

Receptionist

State Farm
08.2020 - 09.2021

Paul Mitchell The School Raleigh

West Johnston High School

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Emilia Jaimez Resendiz