Emilia Vazquez Alvarez
Silverthome,CO
Overview
23
23
years of professional experience
Work History
Customer Advocate
Target
Silverthorne, CO
02.2024 - 01.2025
- I worked mainly as a cashier, handled money and goods for customers, restocked items, and helped with customer service tasks such as returns and exchanges.
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
Assistant Manager
Goodway Auto Repair
Silverthorne, CO
06.2021 - 12.2023
- I helped train new employees to work with computers in the office, and I helped recruit and hire new employees.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Supervisor
Breckenridge Timber Lodge
Breckenridge, CO
06.2019 - 06.2021
- Supervised other employees, making sure the job was done professionally and thoroughly.
- Aided in customer service affairs, such as helping to clean rooms, and translating for other coworkers whose primary language wasn't English.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Apparel Manager
Nike
Silverthorne, CO
11.2001 - 02.2019
- Open and closed the store making sure everything was in check, helped train new employees, helped set up new apparel and wear, helped with inventory, and used technology with customer service and opening/closing shifts.
- Implemented efficient scheduling practices to maintain appropriate staffing levels during peak hours and reduce labor costs.
- Maintained strict adherence to safety regulations by conducting regular inspections of store facilities and equipment.
- Increased sales by training staff on product knowledge, customer service techniques, and upselling tactics.
- Boosted customer satisfaction by implementing effective visual merchandising strategies and maintaining a well-organized store layout.
- Streamlined operational processes resulting in reduced wait times at checkout counters and enhanced customer experience.
Education
GED -
Colorado Mountain College
Dillon, CO05.2006
Bachelors Degree - Engineering
Instituto Tecnológico de Aguascalientes
Aguascalientes06.1996
Skills
- Customer service,
- Computer skills
- Bilingual
- Microsoft Excel
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Customer Advocate
Target
02.2024 - 01.2025
Assistant Manager
Goodway Auto Repair
06.2021 - 12.2023
Supervisor
Breckenridge Timber Lodge
06.2019 - 06.2021
Apparel Manager
Nike
11.2001 - 02.2019
Bachelors Degree - Engineering
Instituto Tecnológico de Aguascalientes
GED -
Colorado Mountain College