Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Emiliana Cortez

Sacramento,CA

Summary

Friendly and welcoming, with keen ability to create positive and inviting atmosphere. Possesses strong communication skills and knack for efficiently managing reservations and seating arrangements. Dedicated to enhancing guest experiences and ensuring smooth operations.

Offering solid foundation in law enforcement principles with key skills in communication and conflict resolution, ready to contribute to community safety. Brings aptitude for understanding and implementing public safety protocols and emergency response procedures. Ready to use and develop these skills in Disptaching .

Professional with experience in community service, prepared to make positive impact. Strong focus on team collaboration, conflict resolution, and effective communication. Adaptable to changing needs, ensuring reliable support and results. Skilled at fostering community relationships, problem-solving, and maintaining safety standards.

Community service professional with track record of contributing to public well-being through various community programs. Known for building trust and effectively addressing community concerns. Collaborative team player with focus on achieving meaningful outcomes and adapting to evolving needs. Key skills include conflict resolution and effective communication.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Restaurant Hostess

Texas Roadhouse
03.2025 - Current
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
  • Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
  • Prepared dining room for service by cleaning , organizing tables and placing table settings.
  • Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
  • Maintained guest privacy and confidentiality when handling sensitive information such as reservation details or personal preferences.
  • Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.

Community Services Officer

Davis Police Department
11.2024 - 03.2025
  • Performed administrative tasks efficiently, managing schedules and maintaining organized records of all activities and events.
  • Developed comprehensive reports on community issues, contributing to data-driven decision-making processes.
  • Assisted in crime prevention efforts, conducting regular patrols and reporting suspicious activities.
  • Managed case files effectively, ensuring accurate documentation of all relevant information.
  • Maintained a high level of professionalism and confidentiality when handling sensitive information or situations within the community.
  • Responded to and processed found property calls, logging details and filing required reports for further action.
  • Maintained comprehensive logs of legal documents. Including subpoenas, citations, traffic violations, trial by decs and warrants.
  • Organized and communicated efficiently with officers about current cases and trials.
  • Performed Livescan fingerprinting to be sent to DOJ for background checks.

Customer Service Manager

McDonald’s
01.2023 - 09.2023
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Increased team productivity by providing ongoing training and support to customer service representatives.
  • Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.

Education

Criminal Justice And Police Science

Sacramento City College
Sacramento, CA

High School Diploma -

C.K McClatchy High School
Sacramento, CA
05.2024

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Active learning
  • Conflict resolution
  • Complex Problem-solving
  • Assertiveness
  • Coordinating tasks
  • POS system operations
  • Social perceptiveness
  • Report writing
  • Service calls
  • Cultural sensitivity
  • Fingerprinting
  • Teamwork and collaboration
  • Time management
  • Risk and needs assessments
  • Attention to detail
  • Excellent communication
  • Critical thinking
  • Organizational skills

Certification

Currently I have a CNA course certificate, BLS card, CPR certification, CA DOJ less than full access operator certification, FEMA Certificate of Achievement.

Timeline

Restaurant Hostess

Texas Roadhouse
03.2025 - Current

Community Services Officer

Davis Police Department
11.2024 - 03.2025

Customer Service Manager

McDonald’s
01.2023 - 09.2023

Criminal Justice And Police Science

Sacramento City College

High School Diploma -

C.K McClatchy High School
Emiliana Cortez