Emiliana Munoz
Pembroke Pines,US
Summary
Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Hostess Trainer
Komodo Miami
08.2023 - Current
- Enhanced customer satisfaction by efficiently managing reservations and seating arrangements.
- Streamlined training process for new hostesses, reducing onboarding time significantly.
- Improved team communication by implementing a weekly meeting to address concerns and share updates.
- Developed training materials to standardize hostess procedures, ensuring consistency in service.
Executive Assistant and Sales
Jeison German Group
02.2023 - 11.2023
- Utilized sales techniques and strategies to build customer relationships and close sales, resulting in an impressive increase in sales
- Partnered with executive leadership to develop a vision and mission that aligned with the company's long-term goals
- Managed the executive calendar and organized travel arrangements, resulting in a stress-free experience for the CEO.
Server
Pico y Nazca
05.2021 - 03.2023
- Developed and maintained relationships with key customers
- Demonstrated knowledge of restaurant menu items and ingredients, resulting in an increase in sales of specialty items
- Managed a section of the restaurant efficiently and effectively, resulting in an increase in customer satisfaction ratings.
Education
Associate of Arts -
Broward College
06.2021
Charles W Flanagan High School
06.2021
Skills
- Leadership Skills
- Fast Learner
- Ability to Multitask
- Effective Time Management
- Fluent in English and Spanish
Timeline
Hostess Trainer
Komodo Miami
08.2023 - Current
Executive Assistant and Sales
Jeison German Group
02.2023 - 11.2023
Server
Pico y Nazca
05.2021 - 03.2023
Associate of Arts -
Broward College
Charles W Flanagan High School
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