Emilianne Markley
Canonsburg,PA
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Personable and dedicated Customer Service Representative with extensive experience in sales and customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
22
22
years of professional experience
1
1
Certificate
Work History
Office Assistant
5D Field Services
Canonsburg, PA
04.2022 - Current
- Emails between managers and other companies we work with, for Daily tickets and billing/ payroll
- Maintained an organized filing system of paper documents and electronic files.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Collected and coded various documents to prepare for filing, storage and processing.
Real Estate Sales Agent
Berkshire Hathaway Home Services
Pittsburgh, PA
01.2021 - Current
- Utilizing CRM
- Strategic thinking and Client Networking
- Advised clients on market trends and local real estate conditions, helping them make informed decisions.
- Coordinated with appraisers, title companies, lenders, home inspectors and other third parties to ensure a successful closing process.
- Negotiated contracts between buyers and sellers to reach agreement on price and terms of sales.
- Maintained accurate records of all transactions from start to finish using specialized software programs.
- Maintained current knowledge of laws governing real estate transactions in order comply with regulations.
- Generated leads through networking activities, cold calling prospects, referrals.
- Advised clients on the best options for buying or selling property.
Self-Employed Hair and Make-up Artist
Self-Employed
Pittsburgh, PA
08.2010 - Current
- Customer Service
- Hair styling and make-up artistry for weddings, fashion shows, and photo-shoots
- Created updos for special occasions like weddings or proms.
- Referrals
- Researched artistic trends and techniques to stay up-to-date with industry standards.
- Applied highlights, lowlights or other coloring techniques.
Sales/ Field Underwriter
INNOVATIVE INSURANCE GROUP
Pittsburgh, PA
05.2015 - 06.2017
- Cold calling, lead purchasing, and client referrals
- Voice and face to face with clients
- Developed and implemented underwriting plans for high-risk clients.
- Conducted in-depth interviews with applicants and brokers to understand their needs and objectives.
- Created and maintained accurate records of all transactions in accordance with state regulations.
Sales/ Field Underwriter
Lincoln Heritage Life Insurance Company
Pittsburgh, PA
01.2015 - 07.2015
- Cold calling, leads purchasing, and client referrals
- Voice and face to face meetings with clients
- Developed and implemented underwriting plans for high-risk clients.
- Negotiated premiums and payment plans with policyholders based on their individual circumstances.
- Created and maintained accurate records of all transactions in accordance with state regulations.
- Maintained a working knowledge of applicable laws governing insurance products.
Bartender/ Customer Service
The Barking Shark
Millvale, PA
12.2012 - 02.2014
- Customer Service and Managing money
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Processed payments accurately and efficiently with POS system.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
Bartender/Customer Service
Double D's Saloon/ The Lounge
Pittsburgh, PA
06.2010 - 09.2013
- Bartender/Customer Service, Managing Money
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Greeted customers and provided excellent customer service.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Processed payments accurately and efficiently with POS system.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
Cosmetologist
Lewis’s Salon
01.2011 - 07.2012
- Hair cutting, Styling, Coloring, Waxing
- Provided consultations to clients on beauty treatments, products and services.
- Created customized hair styles according to client's preferences and facial features.
- Performed haircuts, coloring, highlighting and styling techniques.
- Ensured proper sanitation practices were followed at all times.
- Carried out waxing services for eyebrows, legs, arms and other body parts.
- Engaged with customers by providing friendly conversation during services.
Receptionist/ Assistant/ Customer Service
Platinum Salon
Pittsburgh, PA
04.2008 - 09.2010
- Front desk duties, Managing clients, Assistant to stylist
- Greeted customers and visitors in a professional manner.
- Answered incoming calls and routed to appropriate personnel.
- Scheduled appointments for clients and ensured accuracy of information.
- Maintained a neat, organized reception area.
- Processed customer payments in accordance with company policy.
Photographer Assistant
Scandinaro Photography
Monroeville, PA
01.2006 - 10.2008
- Customer Service, Sales, Assistant with organizing, cropping, and editing of school and wedding photos
- Edit photos using Adobe Photoshop and other software applications.
- Set up lighting equipment and adjust camera settings to capture desired images.
- Advise on appropriate poses, props, and backgrounds for each shot taken.
- Review proofs with clients to determine which images should be printed or published.
- Ensure safety of people involved in photo sessions by following all applicable laws and regulations.
- Cropped, manipulated and performed color balance for final images.
Cocktail Waitress/Server
Monterey Bay Fish Grotto
Pittsburgh, PA
10.2007 - 04.2008
- Customer Service, Sales
- Greeted customers and provided menus to guests.
- Maintained a clean, organized work area throughout the shift.
- Processed cash payments, credit cards or other forms of payment efficiently at end of shift.
- Suggested additional menu items or drinks upon request by guests.
- Provided excellent customer service by anticipating guest needs and responding quickly to requests.
Bartender/ Customer Service/ Cook
Lombardo's Tavern
Erie, PA
01.2004 - 03.2006
- Managing Money, Customer Service, Sales
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Processed payments accurately and efficiently with POS system.
- Performed opening and closing duties including restocking supplies.
- Adhered to state regulations regarding serving alcohol responsibly.
Sales/ Phone Rep
ScandinaroMCI WorldCom
Colorado Springs, CO
02.2002 - 07.2003
- Cold Calling, Sales, Customer Service
- Processed orders and returns over the phone while ensuring accuracy of information entered into system.
- Identified opportunities to upsell products or services when appropriate.
- Followed established procedures for proper escalation of unresolved issues to the appropriate internal teams.
- Verified account information during each call to ensure accuracy in order processing or other transactions.
- Recognized potential sales opportunities using probing techniques during conversations with customers.
Education
PA Licensed Real Estate Agent - Real Estate Sales Agent
Alan Kells School of Real Estate
Monroeville, PA01.2021
Incomplete Bachelor's Degree -
01.2020
Associate in Liberal Arts and Sciences -
Community College of Allegheny County
Pittsburgh, PA05.2019
PA Licensed Life Insurance Agent - Licensed Life Insurance Agent
Life Insurance Online
01.2015
Trade School in Cosmetology -
Empire Beauty School -Monroeville, PA
Monroeville, PA01.2010
Skills
- Service Coordination
- Sales (8 years)
- Cold Calling
- Client Needs Assessment
- Lead Follow up
- Interior Staging
- Highly Professional
- National Association of Realtors
- Pennsylvania Licensed Real Estate Agent
- Digital Marketing
- Account Management
- Branding
- Bookkeeping
- Customer Service
- Social Media Marketing
- Contract Negotiation
- Business Management
- New Home Salesmanship
- Market Monitoring
- Traditional Marketing
- Attending multiple customers
- Handling difficult customers
- Highly reliable
- Engaging personality
- Sales expertise
Certification
- Cosmetologist, 04/01/11, 01/01/25, Currently Active
- Realtor, 01/01/21, 01/01/25, Currently Active
Additional Information
- Strong leadership and organizational skills: proven ability to quickly build rapport, establish trust, train and motivate people of all levels to achieve their maximum potential while attaining corporate objectives
- Recognized for professionalism, positive mental attitude, and commitment to excellence
- Excellent planning communication, documentation, analytical and problem solving abilities
- Ability to communicate and interact effectively with senior management and associates
- Build solid and trusting relationships with clients, while holding retention and obtaining referrals
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Personal Information
Work Permit: Authorized to work in the US for any employer
Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Office Assistant
5D Field Services
04.2022 - Current
Real Estate Sales Agent
Berkshire Hathaway Home Services
01.2021 - Current
Sales/ Field Underwriter
INNOVATIVE INSURANCE GROUP
05.2015 - 06.2017
Sales/ Field Underwriter
Lincoln Heritage Life Insurance Company
01.2015 - 07.2015
Bartender/ Customer Service
The Barking Shark
12.2012 - 02.2014
Cosmetologist
Lewis’s Salon
01.2011 - 07.2012
Self-Employed Hair and Make-up Artist
Self-Employed
08.2010 - Current
Bartender/Customer Service
Double D's Saloon/ The Lounge
06.2010 - 09.2013
Receptionist/ Assistant/ Customer Service
Platinum Salon
04.2008 - 09.2010
Cocktail Waitress/Server
Monterey Bay Fish Grotto
10.2007 - 04.2008
Photographer Assistant
Scandinaro Photography
01.2006 - 10.2008
Bartender/ Customer Service/ Cook
Lombardo's Tavern
01.2004 - 03.2006
Sales/ Phone Rep
ScandinaroMCI WorldCom
02.2002 - 07.2003
PA Licensed Real Estate Agent - Real Estate Sales Agent
Alan Kells School of Real Estate
Incomplete Bachelor's Degree -
Associate in Liberal Arts and Sciences -
Community College of Allegheny County
PA Licensed Life Insurance Agent - Licensed Life Insurance Agent
Life Insurance Online
Trade School in Cosmetology -
Empire Beauty School -Monroeville, PA
Personal Information
Work Permit: Authorized to work in the US for any employer
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