Karlie Evans
Mullica Hill
Summary
Dedicated Service Coordinator with a proven track record in enhancing customer satisfaction through effective communication and problem-solving. Skilled in scheduling coordination and inventory management to optimize workflow and ensure timely service delivery.
Overview
4
4
years of professional experience
Work History
Service Coordinator/Office Assistant
Pointe GMC
Penns Grove
01.2023 - Current
- Coordinated service appointments for customers and ensured timely communication.
- Managed service department schedules to optimize technician availability and workflow.
- Coordinated service schedules and appointments with clients.
- Scheduled appointments for service technicians and customers efficiently.
- Assisted customers with service inquiries and provided product knowledge support.
- Handled incoming calls and inquiries from customers regarding services offered.
- Monitored email and phone communication to provide prompt responses and solutions.
- Collaborated with technicians to resolve service issues and enhance customer satisfaction.
- Provided customer service to ensure client satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Monitored inventory levels of parts and supplies for the service department.
- Managed inventory levels of parts used in servicing equipment.
- Coordinated parts inventory to ensure timely availability for production needs.
- Managed purchase orders and vendor communications for efficient supply chain operations.
- Obtained purchase order information to invoice work orders.
- Assisted in maintaining accurate records of parts usage and inventory levels.
- Toggled between multiple systems and databases to look up information and update records.
- Maintained accurate records of service schedules and technician availability.
- Worked closely with other departments within the company to ensure successful completion of projects.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Handling all dealership phone calls.
- Dealership inventory including trade ins, ACV cars, new cars, etc.
Education
High School Diploma -
Kingsway Regional High School
Swedesboro, NJ06-2019
Skills
- Service scheduling
- Customer communication
- Parts inventory management
- Workflow optimization
- Invoicing procedures
- Appointment coordination
- Problem solving
- Attention to detail
- Time management
- Team collaboration
- Conflict resolution
- Accurate recordkeeping
- Notetaking and documentation
- Individualized service plans
- Telephone communication
- Proficiency in office programs
- Detail orientation
- Goal setting
- Purchase order processing
- Inventory management
- Service coordination
- Parts ordering
- Inventory and restocking
- Organizing inventory
- Teamwork and collaboration
Timeline
Service Coordinator/Office Assistant
Pointe GMC
01.2023 - Current
High School Diploma -
Kingsway Regional High School