Emiliano Guinazu
Santa Rosa,CA
Summary
Polite and professional Contact Center Specialist successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Successful English Teacher with expertise in building engaging lesson plans and communicating ideas to foster student comprehension. Expert in adapting course materials to meet established standards and individual academic capabilities. Well-versed in motivating students to meet learning objectives.
Overview
2
2
years of professional experience
Work History
Contact Center Specialist
PwC
02.2023 - 05.2023
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Processed debit and credit card and electronic check payments.
- Boosted customer service satisfaction ratings through consistent quality control.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Specialist in U.S services where I helped clients regarding TAX PACKAGE SUPPORT and questions with MLP ( master limited partnership )
English Teacher
VAMOS ACADEMY CABA
09.2021 - 02.2023
- Organized meetings Via google meet using google calendar
- Preparation for exams and international titles
- Preparation for interviews and work projects
- Preparation for classes utilizing E-books (Jetstream), TED talks, games and Etc
- Classes with more than 25 different students
- Designed and implemented assessments to measure student progress in English language learning.
- Worked with other teachers to support struggling students and provide thorough help to rectify comprehension issues.
Freelance English Teacher CABA
Independant
01.2021 - 09.2021
- Organized meetings (webinars) x zoom and other means to have online classes
- Taught grammar and helped with the student's phonetics
- Preparation of classes utilizing short stories,TED talks, Books and games
- Developed innovative lesson plans to engage students in English language learning.
- Assessed student progress and provided feedback to improve performance and establish academic success.
Education
No Degree - English
FADU(Faculty of Architecture, Design And Urbanism)
University Of Buenos Aires , Argentina01.2028
High School Diploma -
Esc. Normal Superior En Lenguas Vivas Sofía Esther
Buenos Aires , Argentina 11.2020
Skills
- Bilingual ; Spanish (fluent) , French and Portuguese
- Communication skills
- Proficient in the use of technology
- Fast Learner / Desire to learn
- Critical Thinking
- Easily Adaptable
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Limited Working
Portuguese
Limited Working
Timeline
Contact Center Specialist
PwC
02.2023 - 05.2023
English Teacher
VAMOS ACADEMY CABA
09.2021 - 02.2023
Freelance English Teacher CABA
Independant
01.2021 - 09.2021
No Degree - English
FADU(Faculty of Architecture, Design And Urbanism)
High School Diploma -
Esc. Normal Superior En Lenguas Vivas Sofía Esther
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