Emilia R. Reyes

• Supervised daily operations by directing customer service, inventory and sales operations.
• Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
• Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
• Managed cash handling processes accurately to maintain financial integrity within the store''s daily transactions.
• Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
• Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
• Answered product questions and assisted customers in selection and checkout.
• Enhanced customer experience through attentive service and prompt resolution of issues.
• Answered questions about store policies and addressed customer concerns.
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• Developed a positive work environment by fostering teamwork, providing regular feedback, and acknowledging employee accomplishments.
• Improved store efficiency by implementing effective inventory management and product merchandising techniques.

• Maintained cleanliness and organization of front desk area.
• Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Answered guest questions and referred to local points of interest.
• Oversaw fast-paced front desk operations and guests' needs at busy facility.

• Connected and engaged with customers to understand styling needs.
• Acknowledged, interacted and built relationships with clients to stimulate loyalty.
• Embraced fashion and understood market trends to articulate in client interactions.
• Created inviting environment for customers by maintaining store organization and cleanliness.
• Managed efficient cash register operations.
• Advised client base of new products and seasonal fashions to increase store sales.

•Cleaning dog kennels

•providing food and water to puppies

•making sure the dogs are clean/ groomed

•providing medication to puppies

•keeping up with laundry

•keeping store clean

•providing info about the puppies to customers

•playing with the puppies

• Answered central telephone system and directed calls accordingly.
• Confirmed appointments, communicated with clients and updated client records.
• Answered and quickly redirected large volume of calls on central system.
• Responded to inquiries from callers seeking information.
• Oversaw inventory materials monitoring, requisitions and supply re-stocking.
• Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
• Corresponded with clients through email, telephone or postal mail.
• Monitored premises, screened visitors, updated logs and issued passes to maintain security.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Kept reception area clean and neat to give visitors positive first impression.
• Provided clerical support to company employees by copying, faxing and filing documents.
• Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
• Directed incoming calls to internal personnel and departments, routing to best-qualified department.
• Answered phone promptly and directed incoming calls to correct offices.