Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
Affiliations
Websites
Timeline
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Emilie Arriola

Los Angeles,CA

Summary

Newly certified phlebotomist with extensive training and hands-on experience in venipuncture, capillary puncture, and special collection techniques. Quick to build rapport with patients and successful at reducing patients' anxiety or discomfort.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Experience Guide

The Now Massage
El Segundo, California
09.2022 - 11.2023
  • Scheduled appointments and maintained calendar for office personnel efficiently.
  • Collaborated with team members to identify discrepancies in documentation.
  • Coordinated inventory, stocking, and ordering.
  • Delivered exceptional service by responding to client requests quickly.

Front End Associate

Costco Wholesale Corp
Marina del Rey, California
02.2021 - 08.2022
  • Processed transactions accurately using point-of-sale systems for customer purchases.
  • Educated customers on promotions and loyalty programs to drive engagement.
  • Processed prescription orders and managed medication inventory efficiently.
  • Maintained cleanliness and organization of the pharmacy workspace and supplies.

Receptionist

Dr. Olinger Optometery
Lawndale , CA
04.2020 - 01.2021
  • Assisted patients with insurance verification and processing forms.
  • Coordinated communication between doctors and patients effectively.
  • Performed NCT, autorefractor, and retinal images on patients.
  • Scheduled appointments using anelectronic calendar management system.

Cashier

Mendocino Farms
El Segundo, California
03.2018 - 09.2019
  • Trained new cashiers on procedures and customer service standards effectively.
  • Assisted guests with menu selections and provided recommendations on specials.
  • Maintained knowledge of wine pairings and beverage offerings for informed suggestions.
  • Took orders from customers accurately and in a timely manner.

Telemarketer

Schnierow Dental Care
Hawthorne, California
09.2017 - 02.2018
  • Handled incoming calls and responded to patient inquiries professionally and efficiently.
  • Consistently met daily, weekly, and monthly call quotas set forth by the management team.
  • Followed up with existing customers regarding appointments.

Education

Bachelor of Science - Human Development

Cal State Long Beach
Long Beach, CA
06-2026

Licenses - Phlebotomy

Phlebotomy Training Specialists
Torrance, CA
12-2024

Associate of Science -

Los Angeles Southwest College
Los Angeles, CA
06-2022

Skills

  • Medical terminology knowledge
  • Medical documentation
  • Phlebotomy techniques
  • Electronic health records
  • Data entry
  • Customer service
  • Time management
  • Effective communication

Certification

  • Certified Phlebotomy Technician I

Languages

Spanish
Professional

Accomplishments

  • Cal State Long Beach Dean List (3.5 GPA)
  • Los Angeles Southwest College Dean List (3.6 GPA)

Affiliations

  • I volunteered in 5 UCLA Blood drives throughout High School.
  • I was involved in Sports Medicine and Link Krew.

Websites

Timeline

Customer Experience Guide

The Now Massage
09.2022 - 11.2023

Front End Associate

Costco Wholesale Corp
02.2021 - 08.2022

Receptionist

Dr. Olinger Optometery
04.2020 - 01.2021

Cashier

Mendocino Farms
03.2018 - 09.2019

Telemarketer

Schnierow Dental Care
09.2017 - 02.2018

Bachelor of Science - Human Development

Cal State Long Beach

Licenses - Phlebotomy

Phlebotomy Training Specialists

Associate of Science -

Los Angeles Southwest College

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