EMILIE A. WOOD
Fairmount,IN
Summary
Professional with extensive experience at FSSA/DFR. Proven track record in benefits, administration and conflict resolution, ensuring compliance and enhancing customer service. Adept at training and development fostering a positive environment for both clients and colleagues.
Overview
27
27
years of professional experience
Work History
Local Office Manager – Madison and Delaware Counties
State of Indiana
11.2022 - Current
- Job Responsibilities/Duties – Manage the management team in Madison and Delaware offices. Assist with ensuring timeliness with the programs that we administrate as well as assisting with staff concerns and questions when needed. Assign tasks for workflow management. Interview potential candidates for open positions in both offices. Monitor the completion of inquiries and QC/OV and V.
State Eligibility Manager
State of Indiana
01.2011 - 11.2022
- Job Responsibilities/Duties: Manage the Grant County DFR office state staff as well as contracted staff housed in the local office. Assist staff with questions regarding policy and procedures. Reviewed and authorized payroll. Review local office reports to ensure timeliness and accuracy of the programs of which we administer. Interview potential candidates for positions in the local office. Assign tasks for workflow management. Maintain employee files and complete yearly performance appraisals. Complete third-party reviews and interview observations for State Eligibly Consultants. Assist covering other counties within the region as needed.
State Eligibility Consultant
State of Indiana
03.2007 - 01.2011
- Job Responsibilities/Duties: Clients were transferred to SEC staff after interview completed by the private contractor. Reviewed case to determine if case was processed correctly. Reviewed Rights and Responsibilities for each program with client. Reviewed SNAP budget to with client to follow federal guidelines. Sent out correspondence to client for pending verifications needed to determine eligibility for programs. Worked tasks assigned and reviewed and authorized cases after completion of review. Issued SNAP benefit cards to clients who were determined expedited for SNAP benefits. Reviewed cases from inquiries and responded to Regional Manager.
Public Assistance Caseworker V
State of Indiana
08.2002 - 03.2007
- Job Responsibilities/Duties: Conducting interviews with clients applying for public assistance such as SNAP, TANF and Medicaid. Responsible to keep up to date on policy changes for each category of assistance. Processing changes and mail as it was received from clients. Caseload consisted of approximately 500+ cases. Representation of the State in hearings for decisions made on cases assigned to my caseload. Worked alerts for all cases. Assisted other PAC workers when needed. This job ended when privatization occurred for DFR.
Secretary 3
State of Indiana
06.1999 - 08.2002
- Job Responsibilities/Duties: Secretary for 10 Family Case Coordinators. I was responsible for assisting FCC as needed including completing gas, clothing, and car repair vouchers. I entered these claims into the system for Central Office to approve. I set up accounts with different vendors in Grant Co. for the use of our clients for services through IMPACT. I reviewed billing for Carey Services for job retention and billing points. I assisted the Director with the review of case loads and case load counts. Covered the front desk as needed. Pre-screened clients for expedited benefits and scheduled appointments for applications. Left this position to promote to Public Assistance Caseworker V.
Education
High School Diploma -
Madison Grant High School
Fairmount INCertificate of Completion - Business
Tucker Area Vocational/Technical School
Marion, IN Skills
- Time Management
- Leadership
- Customer Service
- Human Resources
- Writing Skills
- Oral Communication
- Computer Skills
- Office Administration
Timeline
Local Office Manager – Madison and Delaware Counties
State of Indiana
11.2022 - Current
State Eligibility Manager
State of Indiana
01.2011 - 11.2022
State Eligibility Consultant
State of Indiana
03.2007 - 01.2011
Public Assistance Caseworker V
State of Indiana
08.2002 - 03.2007
Secretary 3
State of Indiana
06.1999 - 08.2002
High School Diploma -
Madison Grant High School
Certificate of Completion - Business
Tucker Area Vocational/Technical School