Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Work Preference
Certification
Websites
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Emilie Gangwer

Emilie Gangwer

Houston,TX

Summary

Data and Results-driven Business Professional with over 15 years experience and expertise in a Go-To-Market (GTM) strategy fusing together a range of business functions - including product, marketing, sales, and custom intel / support - to form a fully aligned plan for launching and scaling new products. Specially, skilled in leveraging data insights to optimize product launches, improve customer segmentation, and drive revenue growth. Additionally, a creative and analytical thinker who is experienced in collaborating with cross-functional teams, analyzing competitive landscapes, and identifying key market opportunities to build solutions that Improve revenues and brand awareness.

Overview

22
22
years of professional experience

Work History

Digital Business Analyst

Chevron
Houston, TX
06.2024 - 01.2025
  • Analyze the current state and future needs of our legal processes and workflows, and propose solutions that align with our strategic goals and best practices
  • Collaborate with legal professionals, IT teams, and business stakeholders to elicit, document, and validate business requirements, functional specifications, and user stories
  • Manage the configuration, testing, deployment, and maintenance of Contracting tools, specifically our e-signature platform, DocuSign, and provide training and support to end users
  • Monitor and report on the performance, usage, and compliance of our e-signature platform, and identify opportunities for improvement and optimization
  • Conduct research and benchmarking on the latest trends and technologies in legal process automation and e-signature solutions, and provide recommendations and best practices
  • Manage multiple projects and tasks simultaneously, and ensure timely and quality delivery of solutions
  • Trusted advisor for system support and process optimization
  • Define and drive strategic and operational contracting initiatives together with the Contract Operations Manager
  • Collect and analyze data to identify root cause of process issues and challenges
  • Format and deliver accurate data, using programs/reports to enable leadership to make strategic business decisions
  • Develop and document organizational content, practices, and objectives, including for relatively undefined initiatives
  • Develop creative solutions to solve issues or drive continuous improvement
  • Be the point person for all stakeholders (customer, technical team, and PO) to make sure user stories are well understood, so everyone is on the 'same page'
  • Groom backlog and perform other maintenance tasks that are standard to the BAs role within an Agile team
  • Assist in development of year long roadmap for responsible technologies
  • Educate business where needed on proper support model processes
  • Delivering clients webinars, developing business use case articles, and how-to instructional videos
  • Supporting client retention and escalations by maintaining team communication with new & current clients
  • Streamlined business processes for increased efficiency through detailed analysis and optimization strategies.
  • Developed custom digital solutions, addressing unique client needs and driving business growth.

Technical Solutions Manager

Mitratech
Austin, TX
05.2022 - 09.2023
  • Increased sales revenue with the go-to-market strategy by building and maintaining strong relationships with key clients.
  • Developed exceptional interpersonal, speaking, and listening skills from talking with both customers and upper management.
  • Continually navigated issues and solved complex strategy problems affecting sales growth and business direction.
  • Identified customer needs by asking appropriate, open-ended questions.
  • Manage a strategic set of accounts across the Enterprise Legal Management portfolio
  • Supporting client retention and escalations by maintaining team communication with new & current clients
  • Addressed sub-standard work by actively interfacing with clients to achieve satisfactory resolution of performance issues and deficits.
  • Delivered client webinars and technical presentations matching audience level of expertise to explain products and services to customers.
  • Championed data-driven decision-making processes, utilizing analytics tools to monitor progress towards strategic goals.

Senior Business Analyst

Mitratech
Austin, TX
03.2016 - 04.2022
  • Experience in implementation of legal case/matter and entity management systems for a wide range of corporate legal departments, including, but not limited to oil & gas and construction companies, staffing agencies, health/medical/hospitals, law firms, financial institutions and government agencies
  • Provide subject matter expertise for product implementations, software enhancements & product upgrades
  • Lead requirements gathering / business process analysis of legal departments
  • Perform data mapping functions for data conversions in vast majority of all implementations
  • Development of specifications for custom software, interfaces and reporting
  • Management of project life cycle including scope definition, requirements analysis, design configuration, development, acceptance testing, implementation, user training and post-implementation support
  • Conducted training for end users and technical staff
  • Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
  • Improved project efficiency by analyzing business processes and identifying areas for improvement.
  • Conducted gap analyses to identify discrepancies between current and desired states, leading to actionable recommendations.

Project Coordinator

Mitratech
Bellaire, TX
08.2012 - 03.2016
  • Maintain project plans, key deliverables, milestones, budgets and resource allocation
  • Assist with legal software project implementation, including requirements gathering, configuration, user acceptance testing, and go-live client support
  • Scheduling & coordination of projects
  • Budget and documentation control

Engineering Student Services

Texas A&M
College Station, TX
01.2009 - 08.2010
  • Aid and advise current engineering students
  • Data entry and database management
  • Host and coordinate future student / fish camp

Animal Behaviorist

Aggie Pet Care
08.2011 - Current
  • Feeding and watering: Provide food and fresh water to pets
  • Exercise: Take pets for walks, play with them, and provide exercise
  • Cleaning: Clean up after pets, including litter boxes
  • Medication: Administer medications as needed, including eye and ear drops
  • Health monitoring: Monitor pets' health and alert owners of any changes
  • Housekeeping: Perform basic housekeeping duties as needed
  • Updates: Provide updates to owners on pets' progress

Senior Sales Rep / Manager

The Puppy Store
08.2007 - 12.2009
  • Manage store in entirety, including sales & finances
  • Advise, guide, and train sales associates
  • Animal medical care, including diagnosis & treatment

Veterinary Tech Trainee / Manager

Cypress Square Animal Clinic
08.2003 - 08.2006
  • Small Animal Care: handling of animals during exams, treatments, procedures, & emergency assistance
  • Clinic Maintenance: cleaning, disinfecting all areas, laundry, toxic waste disposal, and general upkeep of the facility
  • Client Communication: client relations, patient admittance / discharge, scheduling appointments, billing, record-keeping, & other admin tasks
  • Assist in Procedures: assist with vaccines, wound dressings, sample collection (blood & urinalysis), prepping equipment /supplies, & anesthesia monitoring
  • Lab / Pharmacy Support: prepping equipment & supplies for procedures, x-ray assistance & maintaining clean / organized treatment areas

Education

Bachelor of Arts - Political Science, Psychology

Texas A&M University
08.2010

Skills

  • Reliable Pet Sitter with proven experience providing care for different animal species In-depth knowledge of animal care and training techniques with a willingness to learn on the job
  • Detail-oriented
  • Public speaking
  • Training
  • Collaboration with external and internal parties / customers
  • Go-To-Market Strategy
  • Agile Methodology
  • Highly proficient in Microsoft Office programs
  • Contract creation lifecycle
  • Document management systems
  • Analytics Reports
  • Dashboard reporting
  • Project implementation
  • Software system requirements
  • Experience in SQL
  • Experience in Oracle
  • Research
  • Prioritization
  • Multi-tasking
  • Experience with integrating various platforms
  • Matter management software
  • AP systems
  • Docusign
  • Sharepoint
  • DMS
  • E-billing
  • Portfolio management
  • Program management
  • Project management
  • Communications
  • Risk management
  • Vendor management
  • Supplier management
  • Requirements management
  • QA testing
  • Process improvement
  • Governance
  • Compliance
  • Transformation management
  • Change management
  • Team galvanization
  • Achieving ambitious results
  • Test case scenarios
  • Consulting
  • Strategic thinking
  • Requirements gathering
  • Pivot tables
  • Data analysis
  • User acceptance testing

Accomplishments

  • Inline Speed Skating World Championship, Lincoln, NE: 2003
  • NFL Super Bowl Captain Volunteer, Super Bowl 51, Houston, TX, February 2017

Timeline

Digital Business Analyst

Chevron
06.2024 - 01.2025

Technical Solutions Manager

Mitratech
05.2022 - 09.2023

Senior Business Analyst

Mitratech
03.2016 - 04.2022

Project Coordinator

Mitratech
08.2012 - 03.2016

Animal Behaviorist

Aggie Pet Care
08.2011 - Current

Engineering Student Services

Texas A&M
01.2009 - 08.2010

Senior Sales Rep / Manager

The Puppy Store
08.2007 - 12.2009

Veterinary Tech Trainee / Manager

Cypress Square Animal Clinic
08.2003 - 08.2006

Bachelor of Arts - Political Science, Psychology

Texas A&M University

Work Preference

Work Type

Full TimePart TimeContract WorkGig Work

Work Location

On-SiteRemoteHybrid

Important To Me

Flexible work hoursWork-life balance401k matchCompany CulturePaid sick leave

Certification

  • Ironclad CLM Contract Owner and Core Administration Certifications: June 2024

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Emilie Gangwer