Emilie Lares
Miami,FL
Summary
Proven leader with a track record of enhancing customer satisfaction and team performance at Grupo Trocapo. Skilled in fostering strong teamwork and customer rapport, driving business growth through strategic improvements and effective problem resolution.
Diligent with strong foundation in managing daily operations and team leadership. Proven success in optimizing workflows and enhancing customer satisfaction. Demonstrated expertise in problem-solving and strategic planning to drive team performance.
Overview
13
13
years of professional experience
Work History
General Manager of Operations
Grupo Trocapo
01.2016 - Current
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
Assistant Manager
Bocas House
01.2022 - 11.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Lawyer
Personal Firm
Caracas, Venezuela
01.2013 - 04.2019
- Advised clients on legal rights and obligations in various matters.
- Drafted legal documents including contracts, briefs, and pleadings.
- Represented clients in negotiations and court proceedings effectively.
- Managed client communications to ensure understanding of legal processes.
- Provided guidance on compliance with local, state, and federal regulations.
- Reviewed and drafted legal documents, such as contracts and wills.
- Maintained current knowledge of laws to provide clarification on legal concerns.
- Represented clients in court proceedings by examining witnesses and presenting evidence.
Education
Bachelor of Laws - Law
Universidad Católica Andrés Bello
Caracas, Venezuela01-2013
High School Diploma -
U.E. Academia Washington
Caracas Venezuela07-2007
Skills
- Team motivation
- Customer rapport
- Recruiting and interviewing
- Orientation and training
- Sense of urgency
- Strong teamwork
- Hospitality service expertise
- Cleaning and sanitizing
- Guest service
- Legal research
- Contract drafting
- Patent law
- Legal advisory
- Family law
- Document filing
Languages
- Spanish
- English
Timeline
Assistant Manager
Bocas House
01.2022 - 11.2025
General Manager of Operations
Grupo Trocapo
01.2016 - Current
Lawyer
Personal Firm
01.2013 - 04.2019
Bachelor of Laws - Law
Universidad Católica Andrés Bello
High School Diploma -
U.E. Academia Washington