Emilie Mauro
Helena
Summary
Results-driven professional with a track record of exceeding sales targets through efficient execution and strategic planning. Demonstrated expertise in customer relationship management, enhancing client satisfaction and loyalty. Proven ability to thrive in high-pressure environments, leveraging strong teamwork and independent problem-solving skills. Successfully contributed to revenue growth by identifying new opportunities and optimizing sales processes.
Overview
6
6
years of professional experience
2
2
Certifications
Work History
Sales Lead
Majestic Caverns
Childersburg
01.2024 - Current
- Designed comprehensive kitchen and inventory systems to optimize operations.
- Guided sales team in meeting monthly targets while boosting customer engagement.
- Analyzed customer feedback, enhancing service quality and visitor satisfaction.
- Cultivated relationships with customers, promoting loyalty and repeat business.
- Managed cash register operations with POS system, processing sales and returns efficiently.
- Executed outbound sales calls to engage prospective leads through effective communication.
- Developed reports and presentations on weekly sales performance for senior management.
- Produced and organized sales documents, finalizing deals and maintaining accurate records.
Assistant Director
Chick-fil-A
Helena
03.2021 - 11.2025
- Drove efficiency and enhanced guest experience across all business aspects.
- Cross-trained kitchen staff to promote versatility and operational fluidity.
- Assisted in strategic initiatives to improve organizational performance.
- Coordinated team meetings to align project goals and foster collaboration.
- Researched industry trends to guide informed decision-making processes.
- Managed departmental communication to enhance teamwork and synergy.
- Implemented training programs that boosted team productivity and efficiency.
- Supervised recruitment processes, including interviewing and onboarding new hires.
- Implemented process improvements to increase efficiency and effectiveness.
- Assisted in developing and implementing strategic plans to achieve organizational goals.
- Supervised junior staff, providing guidance and professional development opportunities.
- Managed inventory and resources to ensure availability and cost-effectiveness.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Assigned work and monitored performance of project personnel.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Proposed or approved modifications to project plans.
- Reviewed completed work to verify consistency, quality, and conformance.
Cadet First Sergeant
Civil Air Patrol
Bessemer
01.2021 - 06.2021
- Delivered information and assessments to the group commander.
- Assisted team members and managers with tasks to maintain productivity and meet project milestones.
- Followed established guidelines and procedures.
- Completed all assigned tasks prior to shift end.
- Addressed concerns quickly to avoid lasting issues.
- Required minimal oversight to complete job tasks, meeting all deadlines and goals.
- Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets.
- Led 30 Cadets.
- Taught Emergency service concepts.
- Taught Aerospace Concepts.
- Taught Leadership Concepts.
- Taught drill concepts.
- Led Physical Training exercises.
- Mentored to new cadets.
- Planned and organized meetings.
- Led weekly team meetings.
- Sent out weekly emails to keep team connected and on the same page.
Infant-Preschool Caregiver
Classical Conversations Helena Campus
Helena
08.2020 - 01.2021
- Introduced babies and toddlers to basic educational concepts by reading and playing with them.
- Balanced daily schedule to provide for sufficient activity, rest, and playtime.
- Maintained safe, nurturing environment for children and followed prescribed procedures for optimal care.
- Selected activities to reinforce learning and discovery and helped children develop personal interests.
- Maintained clean classroom, eating, and activity areas.
- Built positive relationships with parents by listening to concerns and requests.
- Helped children practice good hygiene and provided potty training and diapering.
- Cleaned and sterilized toys, equipment and play areas every day to protect the children from infection risks.
- Created activities to engage and interest children of various ages.
- Engaged children with fun crafts such as painting and drawing to expand creative abilities.
- Built positive and productive relationship with each student to support continued growth and development.
- Led songs and games, arts and crafts, and challenged children to work hard to succeed.
Childcare Provider
Classical Conversations Helena
Helena
08.2020 - 01.2021
- Maintained safe, nurturing environment for children and followed prescribed procedures for optimal care.
- Selected activities to reinforce learning and discovery and helped children develop personal interests.
- Built positive relationships with parents by listening to concerns and requests.
- Maintained clean classroom, eating, and activity areas.
- Built positive and productive relationship with each student to support continued growth and development.
- Maintained the safety and security of every child under care by closely monitoring movements and behaviors.
- Engaged children with fun crafts such as painting and drawing to expand creative abilities.
- Assisted children in maintaining proper hygiene.
- Supervised children at play and monitored activities for safety.
Flight Sergeant
Civil Air Patrol
Bessemer
06.2020 - 01.2021
- Developed procedures and policies by devising strategies, consistently improving processes and supporting organizational goals.
- Led a flight of 17 Cadets.
- Taught leadership concepts.
- Taught drill concepts.
- Organized and led flight time during meetings.
- Sent weekly email to flight to coordinate everyone.
- Received emergency response training in CPR, AED, basic and traumatic emergencies.
Education
High School Diploma -
Evangel Christian School
Alabaster, Al05.2021
Some College (No Degree) - Flight
51st Aerosquad
Bessemer, ALSkills
- Multitasking
- Analytical thinking
- Verbal communication
- Training and development
- Collaboration and teamwork
- Customer service excellence
- Emergency response planning
- Motivation techniques
- Organizational skills
- Public speaking proficiency
- Creative problem-solving
- Team leadership
- Delegation strategies
- Customer relationship management
- Sales reporting analysis
- POS system operation
- Inventory control management
- Data analysis and interpretation
- Strategic planning and execution
- Performance evaluation methods
- Conflict resolution strategies
- Effective communication skills
- Time management techniques
- Training program design
- Hospitality and accommodation services
- Business development strategies
- Interpersonal communication skills
- Task prioritization methods
- Cash handling expertise
- Continuous improvement initiatives
- Food safety compliance and sanitation practices
Certification
Servsafe - 2023
Timeline
Sales Lead
Majestic Caverns
01.2024 - Current
Assistant Director
Chick-fil-A
03.2021 - 11.2025
Cadet First Sergeant
Civil Air Patrol
01.2021 - 06.2021
Infant-Preschool Caregiver
Classical Conversations Helena Campus
08.2020 - 01.2021
Childcare Provider
Classical Conversations Helena
08.2020 - 01.2021
Flight Sergeant
Civil Air Patrol
06.2020 - 01.2021
High School Diploma -
Evangel Christian School
Some College (No Degree) - Flight
51st Aerosquad