Jessica Pruett
Oneonta,USA
Summary
Dynamic Sales Associate with a robust background in retail environments, committed to elevating employee performance, enhancing customer satisfaction, and driving store profitability. Proven expertise in managing and motivating sales teams to consistently exceed targets while employing strategic planning and effective communication to foster business growth and strengthen client relationships. Possesses a keen understanding of market trends and customer needs, ensuring sustained success and a competitive edge in the industry. A proactive approach to protecting company assets through diligent verification of purchases and meticulous product tracking underscores a dedication to operational excellence.
Overview
8
8
years of professional experience
Work History
Sales Lead
Verizon
Centre, Alabama
04.2022 - Current
- Assessed sales team efforts and developed new planning strategies to drive sales improvement.
- Collaborated with sales personnel to efficiently troubleshoot and resolve customer inquiries related to product service and delivery.
- Assisted in training new sales consultants, including methods for building and managing sales pipelines.
- Increase revenue by establishing and maintaining customer relationships, leading to long-term business opportunities.
- Trained sales team members in policies, procedures, and strategies for maximizing store profits.
- Executed timely delivery of product orders across multiple locations, ensuring high levels of customer satisfaction.
- Fostered relationships with key accounts, resulting in increased customer loyalty and repeat business.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Delivered exceptional customer service by addressing concerns promptly and offering tailored solutions to meet clients'' needs.
- Established strong rapport with clients through active listening techniques, understanding their unique needs and proposing tailored solutions.
- Tailored sales pitches to diverse customer needs, enhancing conversion rates.
- Increased sales team productivity by implementing strategic customer engagement tactics.
- Leveraged social media platforms to increase brand awareness and generate leads.
Area Sales Leader
The Retail Outsource
Oneonta, Alabama
10.2020 - 03.2022
- Analyzed customer needs to forecast and mitigate potential business challenges effectively.
- Analyzed market trends and implemented initiatives to increase profit margins in line with revenue targets.
- Executed systematic inventory checks to uphold product accuracy and availability.
- Engaged with customers to understand their needs and guided them in finding appropriate merchandise.
- Oversaw merchandise operations and effectively communicated key product features to improve customer engagement and satisfaction.
- Maintained knowledge of current sales and promotions.
- Managed cash and credit card transactions.
- Alerted customers regarding changes in product pricing and special promotional opportunities.
- Developed and implemented training programs to elevate team performance and product knowledge.
- Led sales strategy to enhance market penetration and drive revenue growth.
- Mentored junior sales staff, fostering professional development and increasing overall team effectiveness.
- Maximized account value by identifying upsell opportunities based on customer needs assessment.
- Delivered consistent sales growth by maintaining a thorough understanding of industry trends and competitor activities.
- Boosted sales revenue by developing and implementing strategic sales plans tailored to the local market.
Merchandising Associate
Texas Roadhouse
Florence, Alabama
06.2018 - 11.2019
- Promoted products and campaigns to communicate brand messaging to shoppers.
- Reported outdated product, unbalanced stock and out-of-stock situations for manager remediation.
- Rotated stock, cleaned displays and priced merchandise on assigned plan-o-grams.
- Crafted appealing, eye-catching visual displays to lead customers through entire store.
- Changed displays to promote new product launches and reflect seasonal themes.
- Monitored inventory levels and managed product rotations for store availability.
- Managed inventory levels to ensure product availability and minimize waste.
- Trained new associates on merchandising standards, company policies, and operational procedures.
- Enhanced customer experience by providing knowledgeable assistance regarding menu items and promotions.
- Improved product visibility by creating eye-catching merchandise displays.
- Enhanced customer experience by maintaining clean, well-stocked, and organized store aisles.
- Adapted quickly to changing business needs by regularly rotating merchandise according to seasonal demands or customer preferences.
Education
Bachelor of Science - Business And Human Services
Colorado Technical University
Colorado Springs, Co06.2024
Associate of Science - Business Management
Colorado Technical University
Colorado Springs, Co10.2022
Skills
- Performance management
- Sales supervision
- POS operation
- Serve customers
- Restock shelves
- Collaboration
- Multitasking
- Verbal communication
- Customer retention
- Product merchandising
- Acquire new business
- Promote products
- Merchandising
- Teamwork
- Problem-solving
- Cross-selling techniques
- Sales planning
- Lead generation
- Upselling strategies
- Relationship selling
- Objection handling
- Closing techniques
- Sales closing
- Hospitality and accommodation
- Teamwork and collaboration
- Relationship building
- Cash handling
- Point of sale operation
- Opening and closing procedures
- Cold calling
- Time management
- Attention to detail
- Problem-solving abilities
- Reliability
- Multitasking Abilities
- Excellent communication
- Customer satisfaction
- Organizational skills
LANGUAGES:
English, Native
Timeline
Sales Lead
Verizon
04.2022 - Current
Area Sales Leader
The Retail Outsource
10.2020 - 03.2022
Merchandising Associate
Texas Roadhouse
06.2018 - 11.2019
Associate of Science - Business Management
Colorado Technical University
Bachelor of Science - Business And Human Services
Colorado Technical University