Ketevan Cox
Canton,MI
Summary
Dependable lead sales associate with several years of hands-on experience supervising sales department. Focused on boosting customer satisfaction and revenue. Seasoned in handling customer relations issues, providing feedback and coaching to sales team and monitoring and enforcing cash handling policies.
Overview
17
17
years of professional experience
Work History
Sales Lead
Sephora
Canton, MI
10.2022 - 08.2025
- Guided team in achieving sales targets through effective communication and strategy.
- Developed product knowledge to assist customers with informed purchasing decisions.
- Trained new sales associates on company policies and customer service best practices.
- Analyzed customer feedback to improve service delivery and sales techniques.
- Managed inventory levels to ensure product availability for customer needs.
- Maintained a clean and organized sales floor to enhance the shopping experience.
- Managed cash register operations using POS system and processed sales and returns.
- Provided training sessions for new employees on sales techniques, procedures.
- Maintained attractive merchandise displays to maximize purchases.
- Resolved customer complaints in an efficient manner while maintaining quality standards.
- Exceeded department expectations for productivity and accuracy levels.
- Analyzed customer feedback to identify areas for improvement in products and services.
- Engaged shoppers, providing assistance and information on merchandise and product features.
Sales Associate
HomeGoods
Woodhaven , MI
11.2018 - 03.2019
- Assisted customers in selecting home decor and furniture items.
- Maintained organized merchandise displays to enhance shopping experience.
Senior Nurse
Ministry of Defense Georgia
Tbilisi, GA
05.2012 - 12.2015
cashier / Register
Goodwille
Tbilisi, GA
09.2008 - 04.2011
- Maintained cleanliness and organization of cashier area throughout shifts.
- Processed customer transactions efficiently and accurately at a busy retail location.
- Assisted customers with product inquiries and provided exceptional service.
- Handled cash, credit, and gift card transactions using point-of-sale systems.
- Managed returns and exchanges while adhering to store policies and procedures.
- Balanced cash drawer at the end of each shift to ensure accuracy.
- Trained new cashiers on register operation and customer service techniques.
Education
Associate of Applied Science - Medical
Legia And Company
Tbilisi, Georgia05-2002
Skills
- Sales strategy
- Product knowledge
- Customer engagement
- Inventory management
- Point of sale
- Customer relationship management
- Complaint resolution
- Training and development
- Effective communication
- Performance evaluation
- Associate coaching
- Floor operations
- Performance management
- Team building
- Stockroom management
- Merchandise flow
- Sales supervision
- Problem-solving abilities
- Adaptability and flexibility
Affiliations
- I love reading , music , nature and hiking.
Languages
English
Professional
Russian
Professional
Georgian
Professional
Timeline
Sales Lead
Sephora
10.2022 - 08.2025
Sales Associate
HomeGoods
11.2018 - 03.2019
Senior Nurse
Ministry of Defense Georgia
05.2012 - 12.2015
cashier / Register
Goodwille
09.2008 - 04.2011
Associate of Applied Science - Medical
Legia And Company
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