Emilie Palmer
Elk River,MN
Summary
Seeking a position as a Customer Success Manager. In my time working as a Customer Success Manager my work experience related to customer satisfaction, retention, product knowledge, and problem solving has proven to be successful.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Success Manager
NEOGOV
08.2021 - Current
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Coordinated with internal teams to provide prompt support and address client needs efficiently.
- Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
- Delivered exceptional user experiences by consistently exceeding customer expectations in problem-solving efforts.
- Facilitated successful renewals through diligent relationship management and proactive issue resolution.
- Analyzed customer usage of system to identify areas for improvement.
- Fostered a client-centric culture within the organization, instilling a shared commitment towards delivering top-notch service.
- Generated reports and communicated results to stakeholders to provide insights into customer success through Executive Business Reviews.
- Collaborated with sales and product teams to address customer success objectives.
- Conducted periodic user training sessions to support customer understanding and product feature utilization.
Licensed Massage Practitioner
Massage Envy Spa
11.2018 - 09.2021
- Evaluated client progress over time through thorough documentation of each session''s goals, observations, and outcomes in individual records.
- Increased client retention with exceptional customer service and effective communication skills.
- Continuously expanded professional knowledge by attending workshops, seminars, and conferences on various massage modalities.
- Contributed to a positive work environment by fostering open communication, collaborating with colleagues, and upholding professional standards of conduct.
- Promoted the benefits of regular massage therapy sessions, resulting in increased bookings and repeat clientele.
- Educated clients on proper stretching techniques and self-care practices to enhance the effectiveness of massage treatments.
- Enhanced overall health and well-being for clients through specialized therapeutic massage techniques.
Licensed Massage Therapist, CLT
University Of Utah Health
11.2019 - 07.2021
- Effectively managed time to ensure all appointments ran smoothly without compromising the quality of service provided to clients.
- Improved overall wellness for clients by performing manual lymphatic drainage techniques.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Cultivated a calm atmosphere within the massage space using soft lighting, tranquil music, or other desired elements that enhanced the therapeutic experience for clients.
- Enhanced client well-being through personalized treatment plans tailored to individual needs and goals.
- Maintained detailed case notes and documentation, ensuring effective tracking of progress and continuity of care across providers.
- Continuously updated professional knowledge through ongoing training, participation in industry conferences and workshops.
- Collaborated with multidisciplinary teams to develop and deliver treatment plans and patient care.
Education
Certified Lymphedema Therapist - Lymphedema
ILWTI
10.2019
Massage Therapy -
Myotherapy College of Utah
12.2016
General Studies and Laboratory Sciences -
Weber State University
01.2013
Skills
- Detail Oriented
- Positive Problem Solving
- Active Listening
- Product Knowledge
- Time Management
- Empathetic
- Communication
- Relationship Building
- Interpersonal skills
- Decision Making Skills
- Critical Thinking
- Relationship Management
Certification
CPR/First Aid Certified
Additional Information
Good communication with clients and customers., I am a dependable and reliable employee.
Affiliations
Served as a Secretary for the Utah Chapter of the American Massage Therapy Association for 5 years.
Timeline
Customer Success Manager
NEOGOV
08.2021 - Current
Licensed Massage Therapist, CLT
University Of Utah Health
11.2019 - 07.2021
Licensed Massage Practitioner
Massage Envy Spa
11.2018 - 09.2021
Certified Lymphedema Therapist - Lymphedema
ILWTI
Massage Therapy -
Myotherapy College of Utah
General Studies and Laboratory Sciences -
Weber State University
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