Summary
Overview
Work History
Education
Skills
Timeline
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Emilie Robinson

Summary

Dedicated college student with expertise in customer service and effective problem-solving. Recognized for managing high-volume customer interactions calmly and efficiently, contributing to increased loyalty and satisfaction. Eager to leverage strong communication skills to enhance team performance and deliver exceptional service.

Overview

5
5
years of professional experience

Work History

Bartender

Whiskey River Ames
Ames, Iowa
01.2026 - Current
  • Prepared and served a variety of cocktails and beverages to customers.
  • Trained new bartenders on recipes, techniques, and customer service standards.
  • Effectively multitasked within a fast-paced environment.
  • Managed inventory by restocking supplies and tracking usage levels.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Maintained cleanliness and organization of the bar area during shifts.
  • Performed opening and closing duties including restocking supplies.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Resolved customer complaints in a professional manner.

Barista/Cashier

Cafe Milo
Ames
01.2025 - Current
  • Handled high-volume orders calmly and accurately during rush periods, ensuring customer satisfaction and streamlined operations.
  • Delivered friendly, efficient, personalized service to diverse customer base, strengthening connections with regular guests and enhancing customer loyalty.
  • Recommended menu items and seasonal promotions, directly contributing to daily sales increases.

Lifeguard Manager

City of Lenox
Lenox, Iowa
05.2022 - 08.2025
  • Ensured the safety of pool guests by monitoring activities and enforcing pool rules. Provided first aid and CPR.
  • Conducted regular training sessions on emergency response and first aid techniques.
  • Managed facility operations, including scheduling staff and maintaining equipment.
  • Supervised maintenance tasks such as cleaning filters, testing chemicals and inspecting equipment for signs of wear or damage.
  • Resolved conflicts and addressed concerns from patrons effectively and professionally.
  • Develop strong communication skills by interacting with pool guests, answering questions, and providing assistance as needed.
  • Worked as seasonal staff during peak pool season, assisting with various tasks.

Waitress

Tiger Den and Creston Family Restaurant
01.2022 - 01.2024
  • Took orders and served food and beverages while accurately handling cash and credit transactions, ensuring timely service in high-volume dining setting.
  • Delivered exceptional customer service in a fast-paced environment, resolving complaints professionally and maintaining guest satisfaction.
  • Collaborated with a team to streamline operations during peak hours, fostering relationships with customers to create a welcoming dining experience.

Education

B.A. - Advertising

Iowa State University
Iowa
09-2026

Skills

  • Customer service
  • Staff management
  • Effective communication
  • Time management
  • Problem solving
  • Interpersonal skills
  • Team player attitude

Timeline

Bartender

Whiskey River Ames
01.2026 - Current

Barista/Cashier

Cafe Milo
01.2025 - Current

Lifeguard Manager

City of Lenox
05.2022 - 08.2025

Waitress

Tiger Den and Creston Family Restaurant
01.2022 - 01.2024

B.A. - Advertising

Iowa State University
Emilie Robinson