Summary

Overview

Work History

Education

Skills

Languages

Timeline

Emilija Grbovic

Villas,NJ

Summary

Dynamic manager with a proven track record at MudHen Brewing Co., excelling in team leadership and customer service. Enhanced operational efficiency through effective staff training and development, while resolving disputes to elevate customer satisfaction. Skilled in decision-making and shift scheduling, fostering a productive and engaged work environment.

Overview

5

5

years of professional experience

Work History

Manager

MudHen Brewing Co.

Wildwood, NJ

05.2018 - 04.2023

Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Maximized performance by monitoring daily activities and mentoring team members.
Established team priorities, maintained schedules and monitored performance.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Education

High School Diploma -

Visoka Tehnicka Skola

Nis, Serbia

Skills

Customer service
Team leadership
Decision-making
Staff training and development
Staff management

Shift scheduling
Recruiting and interviewing
Hiring and training
Staff training

Languages

English

Full Professional

Serbian

Native or Bilingual

Timeline

Manager

MudHen Brewing Co.

05.2018 - 04.2023

High School Diploma -

Visoka Tehnicka Skola