EMILIO ACEVEDO
Las Vegas,NV
Summary
Customer-focused professional with deep experience in hospitality, events, sales support, and training. Combines bilingual communication, reservation coordination, payment tracking, and client service across diverse environments to help teams respond quickly, stay organized, and maintain positive relationships with guests and partners.
Overview
1
1
Certification
54
54
years of professional experience
Work History
Coordinator, Group Dining & Private Events – Bellagio/Park MGM
MGM RESORTS
Las Vegas, NV
10.2022 - 01.2026
- Assigned daily restaurant leads for large parties (17 or more guests) to Group Dining Specialists, ensuring timely guest contact and reservation contracting. This involved telephone contact, email requests, and voicemails. Performed daily checks on accounts to ensure accurate distribution of payments and tips. Coordinated additional tasks to enhance team operations and support overall service delivery.
- Coordinated daily schedules for MGM Resorts guest service teams.
- Tracked department requests using MGM Resorts internal systems.
- Prepared meeting materials for MGM Resorts management briefings.
Concierge
FREEMAN EXPOSITIONS
Las Vegas, NV
06.2015 - 10.2021
- Facilitated exhibitor requests to enhance convention success. Entered requests for electricity, furniture, and other items into portable tablet, enabling exhibitors to stay at their spots and capitalize on sales opportunities.
- Greeted exhibitors and attendees with professional hospitality across Freeman Expositions events.
- Answered guest questions about schedules, venues, and show floor locations.
- Assisted registration, check-in, and badge distribution for conference participants.
Founder
VGAR
Las Vegas, NV
11.2013 - 03.2015
- Founded the ONLY Electronic Vapor Cigar company with 3 partners, selling to casinos and smoke shops in Vegas and across the US.
- Founded VGAR and defined company vision, mission, and strategic direction.
- Developed VGAR business plans, budgets, and growth initiatives.
- Built partnerships with clients, vendors, and industry stakeholders.
Support Sales Account Manager
ASPECT SOFTWARE
Chelmsford, MA
01.2012 - 11.2013
- Sold the company’s services (maintenance and service contracts) and included revenue streams within existing accounts. Develop and expand existing accounts within an established geographic territory, entire region, and channel, and have at least 1 account that spans multiple geographic territories that I have total responsibility for. Managed LATAM and partner accounts along with all W, X, Y, and Z accounts across multiple regions. Generated service revenue by driving and closing sales of company service and maintenance contracts. Proposed and managed customer contracts to enhance product penetration within client accounts. Create and deliver services sales strategies and leverage service offerings to address customer needs. Worked with legal, development, support and partner organizations to accomplish this.
- Managed enterprise account portfolios for Aspect Software contact center clients.
- Developed account plans for software renewals and expansions.
- Coordinated pipeline reviews with sales, support, and implementation teams.
Loan Officer, Real Estate Agent, Field Inspector
LAS VEGAS CAPITAL HOMES
Las Vegas, NV
03.2005 - 01.2012
- Loan Officer & Real Estate Agent and Field Inspector for the Las Vegas branch of California Company
- Advised borrowers on home loan options and Las Vegas Capital Homes programs.
- Reviewed mortgage applications, credit reports, and income documents for completeness.
- Explained lending terms, rates, and closing requirements to prospective homebuyers.
Loan Consultant
SARATOGA BANCORP
Las Vegas, NV
01.2004 - 03.2005
- Mortgage Loan Officer for the Las Vegas Branch of California Mortgage Banker
- Advised bank customers on consumer and mortgage loan options.
- Reviewed credit applications and verified borrower documentation.
- Explained lending terms, rates, and repayment schedules.
Benefit Counselor
SWETT & CRAWFORD (a subsidiary of AON)
Chicago, IL
03.2002 - 05.2003
- Innotech Benefit Solutions a division of Swett & Crawford. Collaborated with Founder and President as Case Manager for 5 Midwest states, managing insurance sales and delivering product presentations.
- Advised employees on benefits options for SWETT & CRAWFORD client plans.
- Guided enrollment support using Aon benefit systems and carrier portals.
- Reviewed eligibility files and resolved coverage questions for members.
Sales Engineer
ROCKWELL FIRSTPOINT CONTACT
Wood Dale, IL
12.1997 - 02.2002
- Secured a $10 million contract with Rockwell and partners for a new ACD system by the government-sponsored utility of Costa Rica. Delivered all presentations and demonstrations in Spanish.
- Provided system sales support to account executives and channel partners through sales presentations, product demonstrations, and configuration and pricing of Rockwell products, enhancing client engagement.
- Supported customer installations via telephone, utilizing a consultative approach to enhance product awareness and identify sales opportunities.
Senior Technical Trainer
ROCKWELL FIRSTPOINT CONTACT
01.1997 - 01.1999
- Led customer training initiatives, delivering sessions at customer sites and Rockwell headquarters to enhance user proficiency.
- Delivered product training on Rockwell ACD products, focusing on installation, maintenance, and system reports to improve user competency.
- Developed training materials and delivered comprehensive training for Call Center Administrators on call center techniques and protocols.
National Coordinator, Ancillary Services
FIRST HEALTH (formerly HEALTHCARE COMPARE CORP)
Downers Grove, IL
01.1993 - 11.1997
- Negotiated national contracts with chiropractors, physical therapists, laboratories, radiology centers, and durable medical equipment (DME) suppliers to ensure quality service and compliance.
- Negotiated ancillary services contracts with hospitals and physicians in Puerto Rico to enhance access to care and streamline service delivery.
- Coordinated national provider communications for FIRST HEALTH healthcare network operations.
- Managed case referrals and eligibility records within FIRST HEALTH systems.
- Scheduled outreach with providers, members, and internal healthcare service teams.
Contract Negotiator, Provider Networks Department
FIRST HEALTH (formerly HEALTHCARE COMPARE CORP)
01.1995 - 01.1996
- Led contract negotiations for group health and workers' compensation programs for hospitals and physicians in Alabama, Mississippi, and Puerto Rico, ensuring favorable terms and compliance. Managed a team of associates providing administrative support for account management, enhancing operational efficiency.
- Negotiated healthcare comparison agreements for FIRST HEALTH contract portfolios
- Reviewed contract terms, clauses, and risk language for healthcare vendor agreements
- Drafted contract revisions using employer standards and legal review comments
Manager, CHAMPUS Provider Education Outreach
FIRST HEALTH (formerly HEALTHCARE COMPARE CORP)
01.1994 - 01.1995
- Led 5-year, $3 billion managed care pilot program for DoD, enhancing access to healthcare for military dependents across Florida, Alabama, Mississippi, Tennessee, and Georgia.
- Managed daily operations for First Health healthcare services team.
- Directed staff scheduling, coaching, and workload assignment across departments.
- Monitored compliance with healthcare policies and service standards.
Supervisor, CHAMPUS Outreach, CHAMPUS Department
FIRST HEALTH (formerly HEALTHCARE COMPARE CORP)
01.1993 - 01.1994
- Coordinated outreach activities across 5 states in Southeast United States to enhance service delivery. Collaborated daily with departments such as Marketing, Case Management, and Medical Review to meet military treatment facilities' needs. Maintained communication with civilian providers (hospitals and doctors) as managed care providers to military, ensuring seamless service integration.
- Supervised FIRST HEALTH customer service staff handling member and provider inquiries.
- Monitored call workflows for Healthcare Compare Corp service standards and compliance.
- Trained new associates on claims, benefits, and referral procedures.
Training Consultant
AMERITECH
Chicago, IL
01.1991 - 01.1992
Owner
JACKS AND ACES INC
Wheeling, IL
01.1989 - 01.1991
- Owned and operated franchised restaurant in northwest suburbs.
- Directed daily operations for JACKS AND ACES INC across staff, vendors, and schedules.
Assistant Manager, Corporate Education -
ILLINOIS BELL TELEPHONE / AMERITECH
Chicago, IL
01.1986 - 01.1989
Assistant Manager, Residence Marketing -
ILLINOIS BELL TELEPHONE / AMERITECH
Chicago, IL
01.1984 - 01.1986
Assistant Manager, Phonecenter Stores -
ILLINOIS BELL TELEPHONE / AMERITECH
Chicago, IL
01.1982 - 01.1984
Service Representative, Residence Services-
ILLINOIS BELL TELEPHONE / AMERITECH
Chicago, IL
01.1972 - 01.1982
Education
D.N., Doctor of Naprapathy -
Chicago National College of Naprapathy
Chicago, IL01-1979
BSN, Bachelor of Science -
Chicago National College of Naprapathy
Chicago, IL01-1978
DePaul University
Chicago, IL01-1972
Carter H. Harrison Technical HS
Chicago, IL01-1970
Skills
- Lead assignment
- Reservation systems
- Payment reconciliation
- Event coordination
- Telephone outreach
- Customer relations
Certification
Private Investigator License, Nevada #R-2021-12928 (9/10/2021), Inspector Property Management (2009 – 2012), Licensed Real Estate Agent (6/2005 – 6/2008), Licensed Mortgage Loan Officer (5/2004 – 6/2008), Certificate of Completion - Mortgage Loan Officer/ Loan Processor - ASMB, Las Vegas (3/2004), Licensed Insurance Producer in Life, Accident and Health products in Illinois and Michigan
CAREER SUMMARY
- Bi-lingual
- Spanish
Accomplishments
- Winners Circle 2001 – Top Sales Award, All expense paid trip for myself/spouse to St. John U.S.V.I.
- Captain - U.S. Air Force Auxiliary, Air Search & Rescue, Illinois Wing, Medical Officer (1993-1998)
- Doctor of Naprapathy - D.N. (Spinal Manipulation) (1979 – 2003)
- Member - American Naprapathic Association (1979- 1998)
- Faculty Member- Chicago National College of Naprapathy (1985-1989)
- Illinois Bell/Ameritech Management Speakers Bureau - 7 years
- Presidential Award - Outstanding Speaker - 1985
- Co-Founder, Hispanic Bell Management Association - Illinois Bell
- Commissioned Brevet 2nd Lt. - Illinois National Guard (1970)
TECHNICAL EXPERIENCE
- Certified Rockwell ACD Call Center Administrator - Instructor
- Certified Rockwell ACD Installation and Maintenance - Instructor
- Certified Rockwell ACD Total ReCall Reporting System - Instructor
- BellCore TL1 (Transaction Language1) Language - Instructor
Timeline
Coordinator, Group Dining & Private Events – Bellagio/Park MGM
MGM RESORTS
10.2022 - 01.2026
Concierge
FREEMAN EXPOSITIONS
06.2015 - 10.2021
Founder
VGAR
11.2013 - 03.2015
Support Sales Account Manager
ASPECT SOFTWARE
01.2012 - 11.2013
Loan Officer, Real Estate Agent, Field Inspector
LAS VEGAS CAPITAL HOMES
03.2005 - 01.2012
Loan Consultant
SARATOGA BANCORP
01.2004 - 03.2005
Benefit Counselor
SWETT & CRAWFORD (a subsidiary of AON)
03.2002 - 05.2003
Sales Engineer
ROCKWELL FIRSTPOINT CONTACT
12.1997 - 02.2002
Senior Technical Trainer
ROCKWELL FIRSTPOINT CONTACT
01.1997 - 01.1999
Contract Negotiator, Provider Networks Department
FIRST HEALTH (formerly HEALTHCARE COMPARE CORP)
01.1995 - 01.1996
Manager, CHAMPUS Provider Education Outreach
FIRST HEALTH (formerly HEALTHCARE COMPARE CORP)
01.1994 - 01.1995
National Coordinator, Ancillary Services
FIRST HEALTH (formerly HEALTHCARE COMPARE CORP)
01.1993 - 11.1997
Supervisor, CHAMPUS Outreach, CHAMPUS Department
FIRST HEALTH (formerly HEALTHCARE COMPARE CORP)
01.1993 - 01.1994
Training Consultant
AMERITECH
01.1991 - 01.1992
Owner
JACKS AND ACES INC
01.1989 - 01.1991
Assistant Manager, Corporate Education -
ILLINOIS BELL TELEPHONE / AMERITECH
01.1986 - 01.1989
Assistant Manager, Residence Marketing -
ILLINOIS BELL TELEPHONE / AMERITECH
01.1984 - 01.1986
Assistant Manager, Phonecenter Stores -
ILLINOIS BELL TELEPHONE / AMERITECH
01.1982 - 01.1984
Service Representative, Residence Services-
ILLINOIS BELL TELEPHONE / AMERITECH
01.1972 - 01.1982
D.N., Doctor of Naprapathy -
Chicago National College of Naprapathy
BSN, Bachelor of Science -
Chicago National College of Naprapathy
DePaul University
Carter H. Harrison Technical HS