Emilio Batalla
Houston,TX
Summary
Committed worker, skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highley motivated individual, good communicator, trainable, and have a great work ethic.
Most importantly hardworking and passionate job seeker with a positive mentality.
Overview
8
8
years of professional experience
Work History
Bartender
Restaurant
05.2021 - Current
- Lead bartender with 3 years of experience
- Bar Management & cleanliness
- Intervention protocols
- Liquor laws and licensing
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- inventory management
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Served high customer volumes during special events, nights, and weekends.
Customer Service Representative
Server Jobs
01.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Landscaper
Landscaping
08.2017 - 12.2020
- Provided upkeep of sidewalk, driveways, parking lots, planters, fountains, and other grounds
- Cut lawns, power or riding mower and trim and edge around walks, flower beds, and walls
- Installed plant material, mulch, rock, and boulders with functional priorities
- Maintained grounds by trimming, weeding, and general clean-up.
Education
High school diploma -
Klein Forest high school
Houston, TX06.2021
Skills
- Bilingual in Spanish and English
- Customer satisfaction
- Team worker
- Responsibility
- Critical thinking
- Fast learner
- Client relationship building
- Employee training
- Communication skills
- Problem solving
- Patience and tolerance
- Outgoing personality
Languages
Spanish
Professional Working
English
Full Professional
Timeline
Bartender
Restaurant
05.2021 - Current
Customer Service Representative
Server Jobs
01.2021 - Current
Landscaper
Landscaping
08.2017 - 12.2020
High school diploma -
Klein Forest high school
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