Emilio Esteban Zapata
Howell,MI
Summary
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
4
4
years of professional experience
Work History
Assistant Manager
AMR Restaurants
06.2024 - 10.2025
- Coordinated team schedules to optimize workflow and ensure operational efficiency.
- Implemented process improvements that enhanced productivity and reduced errors in daily operations.
- Developed training materials for new staff, facilitating smoother onboarding and knowledge transfer.
- Handled building keys, wrote reports, counted petty cash, while using work threads.
- Streamlined communication between departments to enhance collaboration and information sharing.
- Developed strong working relationships with staff, fostering a positive work environment.
Takeout Server
Bj’s Restaurant and Brewhouse
07.2022 - 05.2024
- Using his prior knowledge in service, Emilio currently communicates via multiple technologies as well as memorized menus, made friends, and found ways to be heard amongst management. This position has opened up a viewpoint of dealing with third parties, and understanding others’ wants.
INTERN
Marketing DronePros LLC
06.2022 - 09.2022
- Worked for a startup one on one, with Grant Fuellenbach of Denver Colorado. Emilio helped evaluate visual elements of their working website, and rewrote their landing screen’s pages, allowing flow of videos, information, and company culture to become rhetorically savvy.
Usher
Clifton and Delores Wharton Center for Performing Arts / Usher Hospitality MSU
01.2022 - 07.2022
- This position was through the university and allowed Emilio to observe oral, performative, and cultural experiences. This position emphasized “uniformality”, practicing safety precautions on the job and understanding practical timing. This position appealed to his performative nature and desire for being around actors, writers, and tech people.
Education
Bachelor’s Graduate - Professional and Public Writing
Michigan State University CAL
01.2022
Skills
- Writing, Rhetoric, Communication, Editing, Movies, Acting
- Spanish language background
- Social media content
- Making colleagues laugh and enjoy the workplace
- Taking existing deliverables and providing critique
- Considering audiences and markets
- Using a variety of software for sound editing and videos (filmora, wavepad, etc)
- Voicing and communicating ideas
- Money handling
- Customer service
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Staff training and development
- Staff supervision
- Staff management
- Conflict resolution
- Team building
- Staff development
- Google drive
- Proficient in Canva and Web design
Languages
English
Full Professional
Spanish
Limited Working
Timeline
Assistant Manager
AMR Restaurants
06.2024 - 10.2025
Takeout Server
Bj’s Restaurant and Brewhouse
07.2022 - 05.2024
INTERN
Marketing DronePros LLC
06.2022 - 09.2022
Usher
Clifton and Delores Wharton Center for Performing Arts / Usher Hospitality MSU
01.2022 - 07.2022
Bachelor’s Graduate - Professional and Public Writing
Michigan State University CAL