Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Emilio Hernandez

Santa Cruz,CA

Summary

Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Barista

Starbucks
05.2023 - 01.2024
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.

Cashier

Harmon Face Values
06.2022 - 02.2023
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Team Member

Somi Somi
09.2021 - 03.2022
  • Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
  • Bolstered company reputation through outstanding service delivery that consistently exceeded expectations of both clients and coworkers.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.

Education

High School Diploma -

Santa Monica High School
Santa Monica, CA
06.2022

Skills

  • POS Systems
  • Food Preparation
  • Menu Memorization
  • Product Upselling
  • Exceptional customer service
  • Hospitality service expertise

Certification

  • First Aid/CPR Certified
  • Food Handlers Card

Languages

Spanish
Professional Working
English
Native or Bilingual

References

  • (Somi Somi) Dylan Esposito (540) 498-1498
  • (Harmon Face Values) Linda Sosa (424)-200-9627


Timeline

Barista

Starbucks
05.2023 - 01.2024

Cashier

Harmon Face Values
06.2022 - 02.2023

Team Member

Somi Somi
09.2021 - 03.2022

High School Diploma -

Santa Monica High School

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Emilio Hernandez